Aftersales Manager
Please ensure you read the below overview and requirements for this employment opportunity completely.
Location: Dunstable
Salary: Up to £35,000 basic + bonus (£7,000£10,000 OTE)
Ref: 30488
We are currently seeking an experienced and motivated After-Sales Manager to join our team at our Dunstable branch. This is a hands-on, process-driven role focused on delivering excellent customer outcomes and supporting a small customer care team.
About the RoleThis is not a large-scale management position. You will oversee a small team of 12 customer care team members, providing guidance and support to ensure after-sales cases are handled effectively. You will not be responsible for managing technicians or sales staff directly, but you will play a key role in coordinating across departments.
The position centres on managing ongoing after-sales cases, ensuring customer concerns are resolved efficiently, and maintaining high standards of communication and compliance.
Aftersales Manager Key Responsibilities
* Oversee and manage active after-sales cases from start to resolution
* Support and guide the customer care team with complex or escalated issues
* Review incoming vehicle issues and determine appropriate actions
* Liaise closely with the Sales Manager, Workshop Controller, and Parts team
* Ensure customers are consistently updated and responses are delivered promptly
* Maintain adherence to company processes and industry regulations
Aftersales Manager Requirements
* Solid experience within the motor trade
* Strong understanding of the Consumer Rights Act and its practical application
* Excellent communication and problem-solving skills
* Sound judgement and the ability to guide others to the right outcome
* Organised, proactive, and process-driven approach
Working Hours
* Monday to Friday
* 9:00am 6:00pm
Salary & Benefits
* Basic salary of approximately £30,000 (depending on experience)
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* Realistic bonus potential of £7,000£10,000 per year
* Supportive team environment with clear processes in place
If you have the right experience and are looking for a role where you can make a real impact on customer satisfaction and team performance, please APPLY!!
Consultant - Jason Evans
JEOJ
Octane Recruitmentis a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries.