Patient Safety Investigator - Band 6
Location: The London Clinic, 1 Park Square West, Marylebone, London
Job type: Permanent
Hours: 37.5, Monday to Friday (Hybrid with 3 days onsite)
About Us: The London Clinic is one of the UK's largest and most prestigious independent hospitals, located in the heart of Marylebone. Established in 1932, we are proud of our charitable heritage and our mission to advance healthcare through clinical excellence, compassion and innovation. Our hospital comprises eight facilities across London, including our state-of-the-art Duchess of Devonshire Wing – a specialist centre for cancer care and complex treatments. With over 1,200 staff and 234 beds, we offer a breadth of medical and surgical expertise supported by world-class facilities, a leading research portfolio and a genuine commitment to patient-centred care.
Role Overview
We are recruiting a Patient Safety Investigator to join our Clinical Governance team, supporting the continuous improvement of patient safety across The London Clinic. This role plays a vital part in our Patient Safety Incident Response Framework (PSIRF) approach, ensuring that incidents are investigated thoroughly, fairly and transparently, and that meaningful learning is embedded into practice. You will work closely with clinical and non-clinical teams, guiding and supporting staff through the investigation process, analysing data and evidence, and helping to deliver improvements that enhance the safety and quality of care. You will also liaise with patients, regulatory bodies and insurers, representing The London Clinic's open and learning culture.
Key Duties
* Lead and support patient safety investigations to ensure timely, proportionate reviews that drive organisational learning.
* Conduct investigations using systems-based and human factors methodologies to identify root causes and actionable recommendations.
* Gather and analyse evidence, including clinical records and staff interviews, to ensure clarity and accuracy in reporting.
* Produce high-quality investigation reports that highlight key findings and learning outcomes.
* Analyse Datix data to identify patterns, trends and themes that can inform improvement initiatives.
* Collaborate with clinical teams to track, implement and review improvement actions.
* Assist with patient safety training and workshops to raise awareness of PSIRF and best practice.
* Engage with patients, insurers and external regulators to support open communication and ensure compliance.
Ideal Candidate
This role is an excellent opportunity for a nurse or clinician who is looking to move away from direct patient care but still wishes to use their clinical expertise to make a meaningful impact. You may currently be working in a ward, theatre, or outpatient setting and are ready to transition into a role focused on quality, safety, and improvement. You will enjoy examining how and why things happen, finding practical ways to prevent recurrence, and supporting colleagues to deliver safer care. You will have a natural curiosity, attention to detail and confidence to work across departments, alongside the ability to communicate sensitively with patients and staff. If you are passionate about learning, improvement and influencing positive change across an organisation, this role will suit you well.
Skills and Experience
* Registered clinician with a UK professional body.
* Awareness of clinical governance, the patient safety framework and CQC regulatory compliance.
* Knowledge of PSIRF, and ideally PSII training or experience.
* Working knowledge of Datix Web is desirable.
* Proven experience in clinical governance, patient safety or quality improvement within a healthcare setting.
* Relevant clinical experience in a hospital environment.
* Experience in conducting or assisting with investigations into safety incidents.
* Strong analytical and organisational skills with the ability to interpret data and identify trends.
* Skilled in report writing for assurance and producing evidence-based recommendations.
* Demonstrated ability to manage patient interactions with empathy, compassion and professionalism.
* Competent user of Microsoft Word, Excel and PowerPoint.
Benefits
* Private Medical Insurance
* Contributory pension scheme (total contribution up to 20%)
* Life assuranceTravel season ticket loan
* Family friendly benefits
* A range of retail discounts
* Excellent career development; with clear career pathways and access to further education.
How to Apply
Please submit your application through our careers portal. Early applications are encouraged, as we review applications on an ongoing basis.
We are committed to safeguarding and protecting all adults at risk, children and young people by implementing robust safer recruitment practices during our selection process. Pre-employment checks are undertaken in accordance with industry standards and regulations, and successful applicants may be required to undertake an Enhanced Disclosure via the Disclosure and Barring Service (DBS). If you would like further information about our safer recruitment policy then please contact a member of our recruitment team.
The London Clinic is proud of its diverse workforce and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. We absolutely welcome applicants from underrepresented groups; if you think you have the skills and experience for the job, please apply – we would love to hear from you regardless of your background.
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