ASSISTANT HEAD PORTER
Full Time
£26,000 per annum plus monthly service charge, typically £2,400 per annum
37.5 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.
Key Responsibilities
* To manage a small team over a seven day week operation in a 5* environment, assisting the head porter with the running of the team.
* To ensure every guest or visitor receives a 5* arrival and welcome to Grantley Hall at both the Gate House & the front door as per the standard operating procedures.
* To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors
* To clearly communicate and liaise with the Hotel Porter and Reception teams to inform them of when guests or visitors are arriving.
* To be present in the Reception area throughout the day, overseeing the Hotel Porter operation, ensuring that guests are looked after, that vehicles are valet parked and that luggage is taken to and retrieved from bedrooms in a timely manner
* To ensure that all team members on duty are assigned roles ensuring all key areas of the operation are covered on a day-to-day basis
* Assisting the Head Porter in preparing rotas in a timely manner for review by the Front Office Manager/Assistant Front Office Manager, ensuring the demands of the business are accommodated for.
* To provide training for the team and to assist in team reviews/appraisals and PDPs.
* To follow shift procedures and duties as set out by the Front Office Manager and to assist in the reviewing and implementing of SOPs
* To ensure all equipment functions correctly and report faults immediately
* To attend training courses and meetings as required.
* To be flexible in one's duty and to carry out additional tasks when requested and when the business demands. To complete any projects assigned by Senior Management
* To ensure the company's Health & Safety policy and Fire procedures are adhered to at all times, making staff aware of their responsibilities
* Any other duties, deemed necessary.
* To know and live Grantley Hall's values every day without compromise.
Key Skills, Qualities & Experience
* Experience in a similar position in a luxury environment (Concierge/Hosting roles) is required
* Excellent verbal and written communication skills
* Computer literate, however training will also be given on this
* Excellent