Job Description
Senior Service Desk Analyst
Salary: £30,000 - £38,000 per annumHours: Full-time, Permanent | Monday to Friday, 9:00am - 5:30pm (1 hour lunch)Location: Stonehouse, Gloucestershire
Overview
I'm currently working with an established and growing MSP is looking to expand its IT support team. The company has been supporting small to mid-sized businesses in the region for over two decades and continues to experience steady growth. They are seeking a skilled and experienced Senior Service Desk Analyst to join their in-house technical team.
Key Responsibilities
* Provide remote, telephone, and on-site technical support
* Assist clients with day-to-day issues and long-term upgrade planning
* Manage and support cloud-based systems and infrastructure
* Install and troubleshoot Windows operating systems
* Perform Microsoft 365 system administration and migrations
Essential Experience & Skills
* Minimum 8 years' industry experience in a technical support role
* Strong experience with Microsoft 365 administration (including Exchange, SharePoint, Endpoint Manager)
* Familiarity with Azure AD and Microsoft security tools
* Good understanding of IPv4 networking
* Experience supporting Windows 11 environments
* Knowledge of Microsoft 365 migrations and implementations
* Confident in client communication across multiple channels
* Full UK driving licence is essential
Desirable Skills
* Windows Server and Active Directory administration
* Remote monitoring and management tool experience
* Cloud platform knowledge (e.g. AWS or similar)
* Networking hardware experience (e.g. Wi-Fi hardware, routers, managed switches)
* Understanding of data protection principles (e.g. GDPR)
Benefits
* Company pension
* Casual dress environment
* Cycle to work scheme
* Free and on-site parking