Job Title: Business Care Partner Location: Brackmills, Northampton, UK Work Arrangement: hybrid, some office days as required Employment: Permanent
The key responsibility of this position is to deliver high‑quality service and foster strong relationships with internal and external customers.
Tasks
* Respond to communication from both internal and external customers in a timely and accurate manner
* Manage orders and process credits on time and accurately
* Consult with Distribution Centers and Carriers to resolve issues
* Use product and process knowledge (which will be taught) to resolve relevant issues
* Continuously work to improve levels of service tailored to individual customers
* Download weekly orders and manipulate fulfilled orders via MS Excel
* Work with customer portals to manage query resolution
Requirements
* Fluent English (spoken and written).
* Proficiency in MS Excel and SAP is highly desirable.
* Prior experience in a customer service role.
* Strong interpersonal and communication skills, with a customer‑focused and solution‑oriented approach.
* Ability to adapt to change and work effectively in a dynamic, growing organization.
Benefits
The Details:
You’llreceive a great benefits plan, including:
* Discretionary bonus, 25 days annual leave + bank holidays increasing with length of service.
* Discounts on Stanley Black & Decker tools and other partner programs.
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