Income Manager
We are seeking an experienced Income Manager to lead high-performing teams and deliver strong income collection across a large housing portfolio.
Position: Income Manager
Salary: £57,904 to £63,032 per annum (London weighted), dependent on experience
Location: Stratford, London with hybrid working (20% to 40% office based)
Hours: Full time
Contract: Fixed Term Contract, 11 months
Closing Date: 28 April 2026
Interview Dates: 5 and 6 May 2026
About the Role
This is a senior leadership opportunity within a large and complex income function, responsible for delivering strong performance across a substantial arrears portfolio.
Key Responsibilities
* Leading and developing teams managing between 9,000 and 20,000 accounts
* Driving income maximisation and reducing arrears across portfolios ranging from £5.5m to £8.5m
* Embedding a high-performance culture through coaching and development of Customer Account Managers
* Taking ownership of complex arrears cases and working with legal partners, local authorities and external agencies
* Using data and insight to identify risk, improve outcomes and influence senior stakeholders
* Working collaboratively across teams to improve service delivery and customer outcomes
* Supporting continuous improvement, policy development and operational strategy
About You
You will bring strong leadership experience within income management, housing or a related environment, with a track record of delivering results.
Demonstrated Skills and Experience
* Proven experience managing teams in a fast-paced, target-driven environment
* Strong leadership and people development skills with the ability to motivate teams to achieve KPIs
* Excellent communication skills and the ability to influence a wide range of stakeholders
* In-depth knowledge of housing law, landlord and tenant legislation and welfare reform
* Strong organisational and problem-solving abilities with a proactive approach
* Experience working with internal and external partners to resolve complex cases
* Ability to analyse performance data and support strategic decision-making
About the Organisation
This organisation is one of the UK’s leading housing associations, providing homes for hundreds of thousands of people across London, the South East and the North West. With a strong social purpose, they are committed to delivering high quality housing and improving lives.
They place people at the heart of everything they do and are committed to building an inclusive and supportive workplace where diversity is valued. Sustainability and long-term impact are also central to their approach.
Other Roles You May Have Experience Of
Regional Income Manager, Head of Income, Rent Services Manager, Arrears Manager, Housing Income Lead, Tenancy Sustainment Manager, Revenue Manager
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