Job Location(s): GB, BA16 0BB
Time in Office: Onsite
At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.
Overview
As the Store / General Manager you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunities to grow and collaborate with industry‑leading teammates and partners.
What You’ll Do
* Deliver outstanding service to our consumers using our C.H.A.R.M service model
* Lead the store team in surpassing performance metrics including sales, consumer service and charms
* Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
* Lead visual presentation, product flow, replenishment, and operational standards throughout the store
* Build and foster a welcoming, inclusive environment that engages, promotes internal growth and builds an external network of talent
* Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow‑up on daily activities
* Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
* Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock‑room management
* Support team members in the daily execution of retail operations such as POS system management, stock replenishment, pricing and markdown processes, promotion of loyalty programs, and maintenance of cleanliness and recovery standards
* Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
What You’ll Bring To The Table
* 4+ years of total retail experience, preferably with previous Store Manager experience
* Proven leadership skills with the ability to challenge, empower, and drive team results
* Strong communication skills in English and the local language (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
* Proven success with setting and delivering store KPIs and building customer loyalty
* Flexibility in work schedule, including availability for nights, weekends, holidays and extended hours, with regular attendance being essential
* A genuine excitement for retail and sales, with a passion for creating memorable shopping experiences for all consumers
* Strong communication and interpersonal skills, building rapport with consumers and team members alike
* A proactive approach to completing tasks efficiently and with attention to detail
* Proficiency in MS Office and various POS systems
* A commitment to representing Crocs as a proud brand ambassador, embodying the brand’s values and helping drive its success
The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.
Job Category: Retail
Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Sales and Business Development
Industries
* Consumer Goods
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