As a People Regulation Manager, you will support the ongoing development and oversight of the Senior Managers & Certification Regime (SM&CR) including the Conduct Rules within Nationwide; developing tools, frameworks and approaches, driving continuous improvement activities, supporting the further embedding of the regimes to support effective decision making and governance across Nationwide, supporting our Blueprint for a Modern Mutual.
This 18 month fixed term contract role is within the People Function at Nationwide, within the wider People Services team. As well as developing initiatives and communications to proactively drive and embed SM&CR within the organisation, refining and simplifying related processes, you will be part of a team responsible for the production of associated reporting and MI in relation to this people regulation.
You will act as a trusted advisor within both the People Function and to the business, providing expert advice and guidance to relevant SM&CR populations, in doing so applying a sound understanding of regulatory expectations and best practice across the industry alongside the Nationwide Blueprint (strategy) to drive balanced and pragmatic outcomes.
We are happy to consider flexible working approaches to help you perform at your best. The working hours (per week) for this role can be between 30 and 35.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are
supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be at least quarterly in Swindon or London. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll be partnering the business as their go-to person for SM&CR advice and guidance on a day-to-day basis, managing operations for the regimes, and continuously looking to simplify our SM&CR processes and procedures whilst maintaining regulatory compliance.
You’ll also be supporting the business with training and education on the regimes, and ensuring our senior management are kept up to date with relevant regime requirements and updates.
You’ll be working with the business and the Case Management team in the People Function to ensure appropriate cases are assessed for Conduct Rule breaches and fair and consistent decisions are reached, providing advice and guidance on fitness and propriety reassessments, driving understanding and change from regular thematic analysis.
About you
You’ll have:
* A high level of understanding and experience of SM&CR and people regulation and application within Financial Services
* Confidence and competence in developing balanced and pragmatic solutions; taking ownership for delivery, working collaboratively at pace to get the job done
* Strong working relationships across all levels within Nationwide, building credibility, trust and confidence in the stakeholders you work with up to and including Exco level
* Excellent communication skills, written and verbal with the ability to make complex messages simple in order to drive good outcomes and action
* Naturally curious, focussed on driving continuous improvement and open to new ideas with a keen eye for detail
* Passionate about people, culture and understands the role that we play in delivering excellent employee experiences and member outcomes
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
* Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
* Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
* Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
* Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes.
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
* A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
* Up to 2 days of paid volunteering a year
* Life assurance worth 8x your salary
* A great selection of additional benefits through our salary sacrifice scheme
* Wellhub – Access to a range of free and paid options for health and wellness
* Access to an annual performance related bonus
* Access to training to help you develop and progress your career
* 25 days holiday, pro rata
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.