Be the First to Apply
Job Title: Head of Technology Infrastructure & Colleague Experience
Salary: £75,312 - £87,033 per annum (pro rata if part-time)
Grade: I
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
This is a new role which sits within the ICT and Digital team in the Corporate Services Directorate. The newly structured team is responsible for supporting and enabling the Council to deliver modern services through resilient technology infrastructure and a wide range of digital applications that are constantly being developed and improved as digital innovations emerge. The team works collaboratively across council services, providing digital services to residents and service users while ensuring colleagues have the devices and access to systems to keep services running and continually improving.
About the Role
As Head of Technology Infrastructure & Colleague Experience, you will play a central role in delivering the council's strategic objectives by leading the management and operations of the Technology Infrastructure and ensuring colleagues across the council can perform well in their roles through the use and adoption of technology.
Responsibilities:
* Lead, plan, develop and deliver an expert professional Technology and Colleague Experience service that ensures the Council's core technology operations are highly available, functional, and evolving so that high-standard services can be delivered on budget to colleagues, service users, and residents.
* Work closely with internal customers, stakeholders, corporate governance and suppliers.
* Develop and deliver the Technology Roadmap and overall digital colleague experience.
* Manage core technology and infrastructure including cloud and on-premise services; currently migrating infrastructure to the Cloud.
* Oversee the Council's communications, network, connectivity and remote working technology.
* Handle technology supply chain management including procurement and contracts.
* Lead the Digital Colleague Experience team, incorporating service desk, change management, procurement, asset and device management and budget management with collective responsibility for delivery of excellent services to customers and digital adoption throughout the organisation.
* Account for self-service and telephone support model.
* Ensure the security of core technology and identity management.
* Accountable for technology business resilience and continuity.
* Design, plan, and deliver technology changes and oversee the change advisory board.
* Use performance metrics and dashboards to deliver continuous improvement.
* Manage budgetary and spend responsibility for Technology and Colleague Experience operations including staff and suppliers.
* Develop, motivate, retain a high performing team and encourage succession planning.
* Work directly with Business Systems and Development to develop the Digital and Customer Strategy, Enterprise Architecture and resourcing to deliver it.
What We're Looking For
Experience and qualifications:
* Successful track record of running ICT operational functions responsible for core and critical technology platforms for a large and complex organisation.
* Demonstrated experience of leading, managing, and developing an ICT service team with a focus on customer/colleague experience and high performance.
* Experience of developing and delivering an effective and secure technology infrastructure that supports wider business objectives, including cloud provisioning.
* Detailed knowledge of cyber security requirements in a large and complex organisation.
* A strong technical understanding across IT infrastructure, cloud provisioning, and technology in a public sector setting.
* The ability to develop and translate strategy and objectives into roadmaps for real actions and outcomes.
* Essential qualifications: Achieved or working towards ITIL qualifications and wider architectural standards.
* DBS Check: Basic.
Benefits of Working with Us
* Generous annual leave entitlement.
* Local Government Pension Scheme.
* Flexible and hybrid working opportunities (where applicable).
* Ongoing training and professional development.
* Employee assistance programme and wellbeing support.
* Staff discounts and local offers.
* A supportive and inclusive working environment.
Closing Dates
Redeployment (Internal Only): 2nd April 2026
External & Internal: 19th April 2026
Interview Date
Week commencing 27th April 2026
Additional Information
For any questions about the role or interview process, please contact:
Paul Day, Interim Chief Digital Officer
01375 652856
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
About Us
Thurrock Council is an emerging cultural and arts centre, offering opportunities for a diverse and growing population of about 160,000 residents. We are committed to a new community leadership approach, linking with local partners and communities. We value our employees and offer a comprehensive benefits package.
Why Thurrock
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, where you can make a real difference to the lives of the people we serve.
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
#J-18808-Ljbffr