Job Advert
Huddersfield Town AFC Vacancy
Ticket Office Assistant
Up to £23,000 per annum.
Full-time – 35+ hours per week including home match days and at other times as required.
Permanent.
As we start the 2025/26 season, we are pleased to advertise the opportunity to join our established Ticket Office team. As a Ticket Office Assistant, you will play an important part in helping our supporters to purchase season cards and match day tickets, whether in person or online, and delivering a first-class customer experience to them.
Reporting to the Head of Ticketing and the Ticket Office Supervisor, you will be required to process ticket sales through our ticketing system, also assisting with season card sales and the annual renewal process, as required. Successful applicants will be required to support in our Ticket Office throughout each week and on home match days; candidates must be prepared to work flexibly, covering evenings and weekends, to ensure a consistently smooth and effective ticketing service.
We are looking for candidates who appreciate the value and importance of outstanding customer service and who would like to be part of creating a friendly and special atmosphere for supporters. Previous experience in a similar role (for example, ticketing, retail, customer service) is essential, combined with excellent communication skills, a friendly and helpful approach to work, and the ability to work in a team. You must be confident to liaise with a diverse range of people in a consistently professional manner, also acting as a positive ambassador for Huddersfield Town AFC.
Applicants are encouraged to review the job description and person specification before applying, as these contain full details of what the role entails, and the specific skills, experience, qualifications, and attributes we are looking for.
We receive a high volume of applications for our vacancies and as such, we encourage you to ensure that your application details how you feel you match our requirements. The volume of applications received prevents us from being able to provide feedback at short-listing stage.
To apply, please create an account in our online application portal and ensure you complete the associated questions in full, giving examples to support your statements as far as possible.
Please also highlight any factors that you would like us to consider, for example, if you have a disability or health condition that may require us to make reasonable adjustments in accordance with the Equality Act 2010.
Safeguarding
Huddersfield Town AFC is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
Applicants must disclose all previous convictions including spent convictions in accordance with the associated legislation. The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order and 2020) provide that when applying for certain jobs and activities, certain convictions and cautions are considered 'protected'. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot consider them.
Guidance about whether a conviction or caution should be disclosed can be found on the Ministry of Justice website.
Equality and Inclusion
Huddersfield Town AFC strives to promote a diverse and inclusive community – a place where everyone can be themselves and in which everyone feels valued, included, and supported to achieve their full potential. We offer a range of family-friendly and inclusive employment arrangements, and we have a zero-tolerance approach to any form of discrimination.
We are committed to the redress of any inequalities by taking positive action where appropriate.
We are a Disability Confident Leader and welcome applications from disabled candidates. We are also seeking to diversify our workforce, particularly by gender and ethnicity.
As a Club, we describe our vision as 'Everything Together' and our associated values relate to the word 'Everything'. If your values align with ours, we would love to hear from you.
Further information about the Company and working with us is available from the Careers section of our website:
To apply, please complete the application form in our portal. If you need any assistance and/or would prefer to apply in an alternative format, please contact us by email to
Completed applications must be submitted by 9:00am on Monday 15th September 2025.
Interviews are likely to take place in late September 2025.