Role summary
:
Reporting to the Logistics Director, this role is to lead and manage all aspects of the effective Logistics account operation, ensuring achievement of budgeted and/or targeted service, cost and quality performance, and supporting budgeted revenue achievement. They are responsible and accountable for the effective management of all employed colleagues, third party subcontractors and owner drivers. Manage the premises, equipment and consumables, ensuring the most cost effective and high quality performance is delivered. The role is to drive and lead the change process to deliver a fully integrated Logistics account operation in line with DX and its Customers’ plans and projects.
Key responsibilities
1. Experience of managing budgets, cost controls, revenue and profit and loss
2. Seek improvements without having to be prompted
3. Identify problems and design deployable solutions
4. Proven record of successful Customer interface and supplier management.
5. Manage commercial relationships with customers and suppliers through the maintenance of service/product processes to deliver excellent customer service, promoting organic growth and reducing fail rates
6. Represent DX in a professional manner at all times
7. Follow all aspects of DX Manual Handling, Safe Working and Health and Safety policies
8. Lead, manage, develop and motivate the managers and employees manning the physical operations
9. Maximise the service, cost and quality performance of the Logistics accounts
10. Ensure targets and KPI’s are achieved, and where possible, are exceeded, through effective control, monitoring and review
11. Introduce and execute productivity improvement, promoting increased efficiencies and service and quality performance in the operation
12. Communicate, implement and maintain company policy and procedures throughout the Logistics accounts & their operating centres
13. Establish and deploy robust control mechanisms to facilitate all Logistics accounts & operating centre spend is in line with company procedure and agreed budgets
Measures
These are a moving output over which we need flexible control and as such should be reviewed and set quarterly in line with the performance appraisal.
Typically these will cover the performance achievement against the following areas:
14. Cost budget
15. Process/productivity KPI’s
16. Service/quality KPI’s
17. Employee turnover/absence/satisfaction
18. Subcontracted resource performance
19. Revenue/volume targets & budgets
20. Internal & legal compliance
Essential criteria for this role
21. Evident line management experience in an production/logistics/mail/ parcels services environment to at least the same level of responsibility
22. Sound knowledge of performance management
23. Proven record of successful customer interface and supplier management
24. Experience of managing a diverse workforce with particular emphasis on managing third party contractors
25. Ability to use Microsoft XP (Excel, Word, Email, Access, PowerPoint) or similar data base to a high level
Person Specification
26. Displays strong leadership qualities
27. Team Player, empathic communicator, well presented, results oriented with a positive outlook and a clear focus on quality and performance
28. Always maintains a calm and rational presence, even when in high pressure situations
29. Appears comfortable and confident when dealing with other managers (both peers and superiors) and with subordinates.
30. Can be seen to lead by example
31. Has the ability to challenge the ‘norm’ and be creative in their approach
32. Have the ability and the track record to seek improvements without having to be prompted
33. Ability to identify problems and design deployable solutions
34. Able to understand basic business finance.
35. CPC preferable
Additional information on this role
If you have previous experience of managing teams in fast-paced distribution environments and have the ambition to develop your leadership skills, then we would love to hear from you.
Benefits:
36. Competitive Rates of Pay
37. Company Funded Health Cash Plan
38. Holidays: 25 days increasing with length of service + bank holidays
39. Long Service Recognition scheme
40. Enhanced Maternity & Paternity
41. Enhanced Company Pension Scheme
42. Life Assurance
43. Private Medical Cover
44. Employee Assistance programme including 24/7 Virtual GP
45. DX Discounts Portal
46. Excellent opportunities for career progression and more!!
We look forward to hearing from you!