The Job
* Manage, support and develop a team of Corporate Travel Consultants
* Set clear expectations around performance, productivity and service standards
* Monitor workloads and ensure effective allocation of resources
* Act as the first point of escalation for team issues and challenges
* Drive a positive, accountable and solutions focused team culture
* Take full responsibility for the daily running of the Corporate Travel office
* Ensure all bookings, enquiries and client requests are handled efficiently and accurately
* Monitor turnaround times and ensure SLAs are consistently met or exceeded
* Identify operational inefficiencies and implement improvements
* Step in operationally where required during peak periods or team shortages
* Oversee onboarding of new corporate clients from point of sale through to go live
* Work closely with Sales and Account Management to ensure a seamless client experience
* Ensure client requirements, policies and service expectations are clearly implemented
* Maintain high standards of ongoing service delivery across all accounts
* Work closely with internal IT and third party providers on system implementations and improvements
* Support the rollout of new systems, processes and tools within the team
* Ensure the team are fully trained and utilising systems effectively
* Act as a key stakeholder in resolving system related challenges
Skills Required
* Proven experience in Corporate Travel, with strong operational knowledge
* Previous management or team leadership experience is essential
* Strong understanding of GDS systems and corporate booking processes
* Experience in client onboarding and service delivery
* Ability to manage multiple priorities in a fast-paced environment
* Confident handling escalations, complaints and complex client situations
* Commercially aware with a focus on efficiency and performance
The Package
* Salary dependant on experience
* Full time office based in Hampshire
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