Overview
Are you passionate about delivering exceptional customer service? We are seeking a Customer Services Agent to join a retail-focused team in Maidenhead, helping to enhance the customer experience through efficient and professional support.
Description
* Respond promptly to customer queries via phone, email, and other communication channels.
* Provide accurate information about products, services, and policies.
* Resolve customer complaints effectively, ensuring satisfaction and retention.
* Update and maintain customer records in the database with attention to detail.
* Collaborate with internal departments to address customer needs efficiently.
* Identify opportunities to improve the customer service process and suggest enhancements.
* Assist with order processing, tracking, and follow-up as needed.
* Adhere to company guidelines and comply with retail industry standards.
Qualifications
* A successful B2C Customer Services Agent should have:
* Previous experience in a customer service or similar role, preferably within the retail industry.
* Strong communication skills, both written and verbal.
* Proficiency in using customer relationship management (CRM) tools or related systems.
* A problem-solving mindset with a focus on customer satisfaction.
* The ability to manage time effectively and handle multiple tasks efficiently.
* A professional and courteous manner when dealing with customers and colleagues.
Offer
* A competitive salary ranging from £24,000 - £26,000 per annum.
* A permanent position with opportunities for growth and development.
* A supportive and professional work environment in Maidenhead.
* The chance to work with a respected company in the retail industry.
If you are enthusiastic about contributing to a high-quality customer service team, apply today to take the next step in your career.
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