Job Title
Operations Specialist - Time off and Leave -Start date 9th March
Location
Britannia House
Employment Type
Full time
Contract Type
Permanent
Hours Per Week
37.5
Salary
Competitive salary plus benefits.
Category
HR Generalists
Closing Date
25 February 2026
We are currently recruiting for an Operations Specialist in our Time off & Leave department within People Services. This is a permanent role with a start date of 9th March you must be able to start on this date.
Job Purpose
The Operations Specialist is responsible for the accurate, timely, and compliant delivery of HR operational services within their assigned process
Reporting to the Lead Operations Specialist, the role holder will execute day-to-day transactions, respond to colleague and manager queries, and support the smooth operation of processes across ASDA. They will also contribute to continuous improvement by identifying issues, suggesting enhancements, and helping to maintain a strong customer and service focus.
As part of the People Services team, the Operations Specialist will ensure services are delivered to a high standard, providing a consistent and positive colleague experience while upholding data integrity, policy compliance, and operational efficiency.
Key Responsibilities
Service Delivery & Transaction Management
Deliver day-to-day transactions and services accurately, efficiently, and in line with Service Level Agreements (SLAs) and Standard Operating Procedures (SOPs).
Manage and resolve colleague and manager queries within defined timescales, escalating complex cases to the Lead Operations Specialist where appropriate.
Maintain a deep understanding of HR policies, processes, and systems to ensure correct and compliant service delivery.
Ensure data integrity across systems and maintain accurate records in line with governance and data protection standards.
Work collaboratively with team members and cross-functional stakeholders to deliver a seamless, end-to-end colleague experience.
Quality, Compliance & Process Adherence
Adhere to defined quality standards, operating procedures, and compliance requirements for all processes.
Support the identification and resolution of recurring service issues or data errors through root cause analysis and feedback loops.
Ensure all work is completed in compliance with UK employment legislation, company policies, and audit requirements.
Maintain confidentiality and accuracy when handling sensitive colleague data or information.
Customer Experience & Service Excellence
Provide excellent customer service to colleagues and line managers, ensuring all interactions are handled with professionalism and empathy.
Take ownership of cases, providing clear communication and timely updates until resolution.
Proactively identify opportunities to enhance the colleague experience and streamline service interactions.
Contribute to building a customer-centric culture within the team.
Continuous Improvement & Collaboration
Support the Lead Operations Specialist and Operations Manager in identifying and implementing process improvements.
Provide feedback and insights from day-to-day operations to help improve accuracy, efficiency, and system usability.
Participate in process reviews, and training initiatives when new processes or technologies are introduced.
Stay up to date with HR trends, policies, and system updates relevant to your process area.
Team Support & Development
Work collaboratively within the team, supporting peers and sharing knowledge to build collective capability.
Participate in team meetings, service reviews, and learning sessions to continuously build operational knowledge.
Demonstrate the ASDA values and a positive attitude, contributing to a supportive and inclusive team culture.
Take accountability for personal performance, learning, and development.
Skills & Experience
Strong understanding of operational processes (
Demonstrable experience in delivering high-volume shared services transactions with accuracy and attention to detail.
Proven ability to manage and prioritise workloads to meet tight deadlines in a fast-paced environment.
Excellent customer service and communication skills, with an ability to handle sensitive matters professionally.
Proficient in systems and digital tools
Strong analytical and problem-solving skills, with the ability to spot trends and suggest solutions.
Team player with a collaborative approach and commitment to continuous improvement.
Role Context
Reports to: Lead Operations Specialist
Key Interfaces: Operations Specialists, Lead Operations Specialists, Operations Managers, HR Business Partners, Service Management Teams
Measures of Success
Achievement of SLAs and accuracy targets for all assigned processes
Positive colleague and manager feedback on service quality and responsiveness
Compliance with data, audit, and governance standards
Active contribution to process improvement initiatives
Consistent demonstration of ASDA values and team collaboration
Everything you'll love
To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.
You Will Also Get An Excellent Benefits Package Including
Discretionary company bonus
Company pension up to 7% matched
15% colleague discount in store and online
Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be Proud to be Asda and proud to be themselves