System architect

Job Description

ServiceNow Architect | Hybrid | Milton Keynes | Contract - Outside IR35, Rate Flexible

We're supporting a major UK enterprise transformation programme and are looking for an experienced ServiceNow Architect to lead the design, governance, and evolution of a large-scale ServiceNow environment.

This is an opportunity to join a high-profile programme delivering significant platform modernisation, enterprise integrations, and migration from legacy service management tooling.

The role requires a strong blend of technical architecture expertise, stakeholder engagement, and hands-on knowledge of the ServiceNow ecosystem.

Key Responsibilities

• Define and own the end-to-end ServiceNow architecture roadmap.
• Lead solution design across complex ServiceNow implementations.
• Drive platform governance, standards, and best practices.
• Architect integrations between ServiceNow and wider enterprise systems.
• Lead migration activities from legacy ITSM and operational platforms.
• Provide technical leadership to development and delivery teams.
• Work closely with senior stakeholders to align technology solutions with business objectives.
• Ensure scalability, security, maintainability, and long-term platform success.

Essential Experience

• Extensive experience as a ServiceNow Architect within large enterprise environments.
• Proven track record delivering enterprise-scale ServiceNow implementations.
• Strong experience designing and governing ServiceNow architecture.
• Previous experience leading ITSM platform migrations.
• Deep understanding of ServiceNow integrations, CMDB, Discovery, Flow Designer, and IntegrationHub.
• Strong stakeholder management and communication skills.
• Experience working within complex and highly regulated environments.

Technical Skills

Strong experience across several of the following:

• ServiceNow Architecture
• ITSM
• CMDB
• Discovery
• IntegrationHub
• Flow Designer
• Service Portal
• Automated Test Framework (ATF)
• REST APIs
• SOAP Services
• MID Server
• OAuth / SAML / SSO
• JavaScript
• Scripted REST APIs
• Business Rules
• Client Scripts
• UI Policies
• ACLs

Highly Desirable

Experience with one or more of the following ServiceNow modules:

• Telecom Service Management (TSM)
• Telecom Service Operations Management (TSOM)
• Configure Price Quote Telecom (CPQT)
• Strategic Portfolio Management (SPM)

Ideal Background

We're particularly interested in candidates who have worked within:

• Telecommunications
• Transport
• Infrastructure
• Utilities
• Other large-scale regulated organisations

What We're Looking For

• Excellent communication and stakeholder engagement skills.
• Ability to influence at both technical and executive levels.
• Strong architectural mindset with a pragmatic delivery approach.
• Experience working across multiple teams, suppliers, and business functions.
• A collaborative and consultative style.

Contract Details

Location: Milton Keynes (Hybrid – 3 days onsite)

Contract: Initial 6-month engagement

Start: ASAP

If you're an experienced ServiceNow Architect with a background delivering complex enterprise transformation programmes and exposure to telecom-focused ServiceNow capabilities, I'd be keen to speak with you.

Please apply directly or get in touch for a confidential discussion.