Overview
Shop Supervisor
Sue Ryder Shop, 16-17 Clarence Parade, Cheltenham, GL50 3PA
15 Hours per week over 7 days
£12.36 per hour + rewards & Benefits
Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year in our hospices, in people\'s homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need. We are a winner of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.
We have a presence on high streets across the country with a range of shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll help us inspire communities to provide more care for more people through innovations and collaborations on ways to reduce, reuse and recycle. You will also contribute to drive up the income that funds our care and support services.
We understand our people are our most important asset and we work to ensure you feel valued and included as part of a team. In retail, most work occurs on weekends; managers mainly work only 1 in 2. We don\'t expect our teams to work past 5:15 pm in most shops. The earliest start is 8:45 am. We have Christmas Eve, Christmas Day, and Boxing Day off.
Donated designer clothing and accessories for both ladies and gentlemen can be found at competitive prices, with labels ranging from high-end brands such as Prada, Max Mara, Aquascutum, Karen Millen, L K Bennett and Hobbs to mid-market names like M&S. Artwork, bric-a-brac and designer pieces are best-sellers, including items such as Le Creuset pans. Our shop has large windows and window displays to attract customers.
Do you have retail experience with excellent customer service skills? Would you love to use your retail knowledge and experience for an important cause? If so, come, assist, and support our Shop Manager to run our Cheltenham shop and contribute to the work we do across Sue Ryder.
As our new Shop Supervisor, you will have retail experience with the commercial awareness to deliver sales. You\'ll have a positive attitude and good judgement to do the right thing. You will have proven team leadership skills and the ability to help lead a large team of volunteers. It is essential that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.
Responsibilities
* As Shop Supervisor you will be using your skills and retail experience to help drive business, push sales, and achieve targets.
* Help to lead a team to deliver great customer service to our donors and customers.
* Work with the local community to generate sufficient donated stock to drive sales.
* Help to recruit, train & retain a volunteer team who will look to you and the shop manager for leadership and guidance.
* Set high standards of merchandising and housekeeping, ensuring you and your team\'s health and safety is a priority.
* Help to manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns to promote the brand and national fundraising initiatives.
* Help to manage an effective stock process through the EPOS operation.
Qualifications & Skills
Essential: retail experience with commercial awareness to deliver sales; a positive attitude; good judgement; proven team leadership skills; ability to lead a large team of volunteers; enjoyment of engaging with people; positive can-do attitude; and a good understanding of financial and IT administration.
Benefits
* Competitive Benefits Package
* 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
* Company pension scheme
* Staff discount with thousands of retailers
* Refer a Friend scheme - £250 payment
* Access to Employee support programme
* Enhanced maternity, paternity and adoption pay
* Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
* and lots more. Please visit our careers website for the full list.
Closing date: 24th September
Interview date: TBC
Equality, Diversity & Inclusion
We actively encourage applications from people from all backgrounds to help us provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work. We are particularly interested in increasing applications from the global majority, LGBTQIA+ and people with disabilities as they are currently underrepresented. If you require adjustments to your application or interview process, please email recruitment@sueryder.org.
Please note: Further information available at the following URLs is not included in this refined description.
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