1. Join ZEISS as a Digital Solutions Engineer
Are you a technically skilled and customer-focused professional looking to make a real impact in the world of healthcare technology? ZEISS is seeking a Digital Solutions Engineer to join our growing Digital Solutions team. This is a multifunctional technical role that combines software installation, project management, remote support, and pre-sales consultancy, working with cutting-edge on-premises and cloud-based software products.
Key Responsibilities
As a Digital Solutions Engineer, you will:
Technical Support & Customer Service
2. Deliver remote and telephone support to customers and internal teams
3. Diagnose software application issues and network connectivity problems
4. Perform software upgrades and maintain detailed CRM records
5. Provide expert application support for ZEISS digital solutions
Pre-Sales & Commercial Support
6. Partner with the Sales Team to provide technical input during customer meetings and tender processes
7. Review quotations for technical accuracy
8. Attend customer meetings to support the sales cycle
Project Management & Software Deployment
9. Manage and coordinate the installation and upgrade of software
10. Liaise with customers and IT departments to provide technical specifications and project documentation
11. Install ZEISS software remotely
Internal Support & Collaboration
12. Provide IT and software support to ZEISS Field Service Engineers, Sales Teams, and Clinical Trainers
13. Maintain internal documentation including training materials, project trackers, and CRM records
Collaborate with third-party suppliers when required
Training and Development
14. Ongoing professional development through e-learning, virtual, and in-person training
15. Opportunities to attend training sessions in Germany and the USA
16. Regular reviews with your line manager to support continuous growth
Quality and Compliance
17. All work must align with ZEISS' ISO standards and QA procedures
18. Adhere to the Digital Technical Support Manual (SIS) and Mira Knowledge Base
19. Uphold a customer-first approach in every interaction
Health and Safety
20. Follow company H&S policies and practices at all times
21. Ensure actions at work consider the wellbeing of yourself and others
Travel Requirements
22. Primarily based in Cambridge, with travel to customer sites across the UK and Ireland
23. Some overnight stays required for customer visits, internal meetings, and training courses
24. Occasional international travel to Germany or the USA
25. A full UK driving license is essential for this role
Why Join ZEISS?
At ZEISS, we’re shaping the future of healthcare technology through innovation and precision. As part of our Digital Solutions team, you’ll work with cutting-edge software, support meaningful healthcare solutions, and be part of a globally respected brand. If you're ready to elevate your career in a dynamic, tech-forward environment — we want to hear from you.
Apply Now
Ready to join our team? Submit your application today and become part of a global leader in optical and optoelectronic technology.
Your ZEISS Recruiting Team:
Abigail Hannaby, Charlotte Marriage, James Lawn, Kate Benyon, Natarlee Lawrence, Suya Rolph