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Contract: Full Time - Permanent | Working Hours: 37 hours, Monday to Friday | Hybrid Working: 2 days in the office, 3 days remote
About the Role
Power NI, part of Energia Group, is offering an exciting opportunity for Credit Controllers based in Belfast. This role involves negotiating with customers to offer suitable repayment options and working within a high-performing team to provide tailored solutions for each individual. The position requires proactive engagement with domestic customers facing difficulties paying energy bills via inbound and outbound calls.
We seek candidates who can work in a fast-paced environment, understand customer perspectives, actively listen, acknowledge concerns effectively, focus on solutions, set boundaries and expectations, and seek support and feedback when needed.
About You
* Experience handling difficult conversations in a target-driven environment
* Strong resilience, empathy, and adaptability
* Excellent written and verbal communication skills
* Strong negotiation skills
* Proficient in Microsoft Outlook and multi-channel communication management
What We Offer
* Competitive salary + up to 10% annual bonus
* Annual Cost of Living Review
* 23-25 days holiday allowance + 11 statutory days, with option to buy more
* Career progression and development opportunities, with nearly 100% internal promotions
* Internal learning & development courses, mentoring, external networking, and year-round learning
* Enhanced family-friendly policies including Maternity and Paternity Pay
* Health care, sick pay, wellbeing programs, and wellbeing fund
* Additional benefits: gym membership, sports club, social club, cycle to work scheme, volunteering days, and more
If you are energized by the idea of contributing to the energy transition, apply online. After the vacancy closes, we will review submissions and contact candidates for the next steps. Best of luck!
Skills
* Credit Control
* Resilience
* Communication (Verbal and Written)
* Negotiation
Benefits
* Performance Bonus
* Pension Fund
* Paid Holidays
* Medical Aid / Healthcare
* Laptop
* Career Development
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