Job Overview
Integrated Care Coordination Hub at Abel Smith House, Stevenage is seeking a flexible full‑time administrator to support clinical teams across East & North Hertfordshire. The role involves answering patient calls, entering referral data into the Patient Administration System and directing referrals to the appropriate clinical teams.
Working Hours & Conditions
Full time: 8:00 am–4:00 pm and 12:00 pm–8:00 pm in alternate weeks, with two weekend days a month. Unsocial hours from midnight Saturday to midnight Sunday are paid in addition to the basic salary. A hybrid model of working, including at least one day from home if requested, is available after the initial training period.
Responsibilities
* Answer patient and professional telephone enquiries.
* Enter and process written referrals into the clinical system.
* Direct each referral to the appropriate clinical team.
* Ensure accurate and relevant information is recorded in the database.
* Provide high‑level customer service and support to patients and relatives.
* Work flexibly to meet the needs of the service.
* Collaborate closely with hub triage teams and local service teams.
* Escalate issues and share information as required.
* Identify innovative ways of working within the team.
Qualifications
* Strong communication, IT and customer‑service skills.
* Experience undertaking a range of administrative tasks.
* Ability to work flexible shifts, including unsocial hours.
* Good organisational skills and attention to detail.
* Capability to handle a high volume of telephone and computer work.
Benefits
* Free parking
* Subsidised canteen
* 27 days annual leave (pro‑rata)
* Eye‑care vouchers
* Employee assistance programme
* One of the UK’s best pension schemes
* NHS discount
* Flexible working arrangements to support a healthy work‑life balance
Hertfordshire Community NHS Trust welcomes diversity in its workforce and values applicants from all backgrounds and ages.
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