Team Leader – London, Location: Haringey, Working Hours: 37 hours per week (full-time), Contract Type: Permanent, Salary: £32,220 – £43,590.
About the Role
As a Team Leader at HAGA, you will play a key role in managing a team of Recovery Practitioners within our Alcohol Service. You will support the Services Manager in delivering high‑quality services, monitoring performance, and improving processes to ensure contractual requirements and KPIs are met. You will lead and motivate a team of Recovery Coordinators, ensuring service users receive the highest standard of care and support throughout their recovery journey.
What You’ll Do
* Manage, mentor, and coach staff members and volunteers, supporting their professional development.
* Oversee a team of Recovery Coordinators and ensure high‑quality service delivery.
* Maintain accurate records and reports, providing written and verbal updates when required.
* Support service development by actively engaging service users in service design and delivery improvements.
* Ensure services are inclusive and accessible, with particular attention to underrepresented groups.
* Work closely with the Services Manager to monitor performance and ensure service KPIs are met.
To Succeed in This Role, You’ll Need
* Experience working within the drug and alcohol sector.
* Experience managing a caseload.
* Experience leading or supervising a small team.
* Strong IT skills, including Microsoft Office packages.
* Excellent communication, leadership, and organisational skills.
We reserve the right to close this vacancy early should we receive a high volume of suitable applications.
Benefits
* 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
* Pension scheme with 4.5% employer contribution, matched up to 6.5%
* Life assurance (3× annual salary)
* Enhanced sick pay and family‑friendly pay
* Birthday leave and the option to buy up to 5 extra days’ annual leave
* Professional fee reimbursement for relevant qualifications
* 24/7 online GP access and Employee Assistance Programme
* Recognition and long service awards via our Way to Go and Aspirations portals
* £500 Recommend a Friend bonus
* Cycle to Work scheme and Credit Union membership
* Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
* Free will writing service and wellbeing initiatives throughout the year
Equal Opportunities
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. We have signed up to the Disability Confident Scheme – all applicants are welcome, and adjustments can be made to enable fair participation.
If you need adjustments or support to apply, please email our recruitment team: recruitmentteam@waythrough.org.uk
Closing Date: 2026-07-03
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