Job Description
Temporary contract 4-6 weeks to FTC 6 months\n Location: Swindon (Hybrid Working)\n Pay Rate: £12.21 per hour\n Hours: Full-Time, 37 hours per week\n Working Pattern:\n\nInitial 2-3 weeks full-time office-based training in Swindon\nOnce trained: minimum 1 day per week in the office, remainder working from homeBrook Street are currently recruiting on behalf of a well-established government client for a Customer Support Advisor based in Swindon. This is an exciting opportunity to join a dynamic and supportive team making a real impact in public service delivery.\n\nAbout the Role:\n\nAs a Customer Support Advisor, you'll be the first point of contact for customers, providing excellent service and helping resolve queries efficiently. Working mainly on the phone, but also across other communication channels, you'll ensure each customer interaction is professional, empathetic, and accurate.\n\nThis is a hybrid role offering flexibility and a supportive team environment.
You'll be joining a growing workforce where your contribution plays a vital role in improving the customer experience.\n\nKey Responsibilities:\n\nHandling incoming customer calls and resolving queries in line with policy and guidance\nDelivering outstanding customer service via phone and email\nAccurately entering and processing information within service level agreements\nCollaborating effectively with colleagues to meet team goals\nIdentifying areas for service improvement\nMaintaining strict confidentiality and data security at all times\nEnsuring detailed and accurate record-keepingSkills and Experience:\n\nEssential:\n\nA passion for delivering excellent customer service\nStrong communication skills and the ability to build rapport\nAccurate data entry and attention to detail\nGCSE English and Maths (or equivalent), or ability to work at this levelDesirable:\n\nPrevious experience in customer service, particularly telephone-based\nAbility to work under pressure and meet deadlines\nExperience in a shared services or customer-focused environment\nKnowledge of HR, Payroll, Finance, or Procurement\nFamiliarity with internal systems such as OraclePlease apply online\n\nBrook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.\n\nAs a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.\n\nShould you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
\n\nIn cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group