Overview
Our clinic based in Hook seeks an enthusiastic and confident Practice Manager to join the team!
As our Practice Manager, you’ll play a vital role in both the operational and business aspects of the practice, ensuring exceptional client and patient care. Supported by our Clinical Director and Deputy Clinical Director, your day-to-day responsibilities will include:
Responsibilities
* Leading and supporting the practice team - fostering a positive and motivated work environment.
* Handling HR responsibilities, including payroll, recruitment, staff development, and absence management.
* Managing debt recovering processes and addressing client complaints professionally.
* Ensuring high safety compliance, supporting the team with protocols and risk assessments.
About Hook Vets
Hook Vets is a thriving practice, which has expanded over the last 2 years and has exciting plans for the future. The practice is located in a small town in Hampshire with excellent road and rail links. We are situated within 5 minutes drive of the M3, J5, and 3-minute walk from Hook station, which is on the mainline to London Waterloo/ Southampton Central. We have a very loyal client base, with over 70% on our pet health club.
The practice is well equipped with digital x-ray, dental x-ray, Esaote MyLabX7 ultrasound, K-Laser and in house IDEXX lab. We are currently planning our move to a new purpose-built building.
Benefits and Wellbeing
Because our people matter
* Work-life balance
* 6.6 weeks annual leave, inclusive of bank holidays
* Additional holiday entitlement for your birthday
* Wellbeing
o Private Medical Insurance
o Employee Assistance Programme: 24/7 confidential helpline
o Enhanced family-friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
o Initiatives focused on employee wellbeing
* Development
o £550 CPD allowance with 24 hours paid CPD leave pro rata
o Certificate support
o Learning and development opportunities via the IVC Evidensia Academy
o Access to Vetlexicon - our online encyclopaedia provider
o All our Vets & Nurses can apply for research funding
o Infection Prevention and Control Programme
o Quality Improvement Programme
* Professional Memberships
o VDS cover
o RCVS fees
* Colleague Benefits
o Company pension scheme. IVC Evidensia will make a contribution as well
o Supporting a greener commute to work with a Cycle to Work scheme and Green Cars Scheme, subject to eligibility criteria
o Voluntary benefits: we give you the flexibility to choose from a range of voluntary benefits to suit you
o Access to discounts/cashback with hundreds of participating retailers
o Discounted treatment for your own pets at an IVC Evidensia practice
* Salary: Up to £36,000 pa DOE
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