Job overview
A great opportunity has arisen within the Outpatient Department for a full- time Patient Pathway Admin Clerk.
This post will require working 37.5 hours per week, Monday to Friday 8:30am - 5:00pm with 1 hour lunch break.
Main duties of the job
The post holder will be required to provide comprehensive administrative support to the Outpatient Department, working closely with our team of coordinators to ensure that all clinics are fully utilised and well managed, ensuring the Trust Access policy is followed.
To undertake this role, you will need to have a positive and proactive approach to work, have the ability to meet deadlines and be flexible in your approach when necessary.
You will also need have a strong team working ethic, able to work on your own initiative and have excellent communication skills. Patient confidentiality is imperative in this role and therefore the successful candidate would be expected to maintain this at all times.
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics'.
You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.
We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.
All new staff will be subject to a probationary period covering their first six months in post.
Please review all documents attached to this advert to ensure you familiarise yourself with all requirements of the job.
Detailed job description and main responsibilities
The post holder will provide a strong support function to the patient pathway and will be an integral part of the team. They will contribute to the efficient management of the outpatient booking process adhering to the standard operating procedures. Where necessary, liaison will be required with GP’s, Secretaries and Patients. Telephone calls relating to specific appointment queries will be part of the role and dealt with in a professional manner.
1. Collect, open, date stamp and distribute mail to the appropriate staff.
2. Daily delivery and pick up of referral letters to consultant offices
3. Distribute referral letters to designated place in clinic clerk’s office.
4. Register referrals onto IPM system ensuring all data is accurate at all times.
5. Liaise with GP practices to maintain data quality of referrals entered onto IPM.
6. Print packs for referrals letters in preparation for Evolve.
7. Scan referrals directly into Evolve if the appointment booking is within 7 days.
8. Manage referrals for review ‘Work List’ on a daily basis ensuring that electronic referral attachments from GP practices are printed, dispatched and processed by individual Consultants, within 5 working days – to raise any concerns with Supervisor.
9. Assign referrals to Evolve system and raise any concerns with Supervisor
10. Update 2ww log sheets following referral process
11. Print header sheets for paper referrals
Person specification
Qualifications
Essential criteria
12. GCSE Maths - pass
13. GCSE English - pass
14. General education
Desirable criteria
15. Previous NHS experience as an admin apprentice
Experience
Essential criteria
16. Admin experience
17. Telephone skills
Desirable criteria
18. NHS experience
Skills
Essential criteria
19. IT data entry skills
20. Confidentiality
Desirable criteria
21. IPM knowledge
22. E-Rs knowledge
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.