Homeless & Housing Solutions Advisor (Triage Officer)
Redditch
Contract
£17 per hour PAYE or £22.11 per hour limited paid via umbrella company inside IR35
Our client is looking for an experienced Homeless & Housing Solutions Advisor (Triage Officer)
This is one of many opportunities we are currently recruiting for please visit our website colbernlimited co uk for more jobs.
• Provide a professional and compliant, customer facing Homelessness and Housing
Solutions Advice Service firmly focussed on the prevention and relief of homelessness
• Support all officers, systems, and processes in operating the Homelessness and Housing Solutions and Voids, Allocations & Lettings teams
• To be responsible and accountable for the Local Authorities operations in accordance
with its legal obligations to provide professional housing and homelessness advice
services in accordance with: Part VI & VII Housing Act 1996 (as amended); Homelessness Reduction Act 2017; Welfare Reform, Safeguarding and the Children’s Act.
• Support the strategic and operational managers in delivering the vision, strategies and initiatives for the Homelessness and Housing Solutions Team and the wide Housing Service which you are an integral part of.
At least 3 years demonstrable experience working in a
homelessness, housing options or other relevant customer
advice service
4 Knowledge of legislation, regulation, and policy in relation
to the provision of the service
5 Experience of providing professional high-quality customer
services to customers often with multiple complex issues
and who may be in highly emotive situations
6 Experience of assessing and meeting people’s needs and
requirements and managing expectations
7 Experience of problem solving through collaboration and
partnership working that has achieved excellent outcomes
8 Experience of call handling and operating specialist IT
systems
9 Administrative and assistive experience
10 Experience of service improvement and being involved
projects
11 Good general knowledge of legislation, regulation, and
policy in relation to the provision of generic housing services
PLEASE VISIT OUR WEBSITE FOR MORE OPPORTUNITIES colbernlimited co uk
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients
are an equal opportunities employe