My Client...
Is a 4* Hotel in Bristol City Centre looking for a enthusiastic Reservations Agent to join their Team.
100+ bedroom property with 6 meeting rooms and Hotel restaurant.
Job Summary
The Reservation Agent is responsible for handling hotel room reservations, providing accurate information to guests, and delivering excellent customer service to maximize occupancy and revenue. This role serves as a key point of contact for guests before their arrival and plays an important role in creating a positive first impression of the hotel.
Key Responsibilities
Handle incoming reservation requests via phone, email, website, and third-party booking platforms
Accurately enter, modify, and cancel reservations in the property management system (PMS)
Provide guests with detailed information about room types, rates, packages, promotions, and hotel amenities
Upsell rooms, packages, and additional services when appropriate
Confirm reservations and follow up on special guest requests
Coordinate with front desk, housekeeping, and sales teams to ensure accurate room availability
Process payments, deposits, and billing information according to hotel policies
Maintain guest profiles and ensure data accuracy
Handle guest inquiries, complaints, or issues professionally and promptly
Adhere to hotel policies, procedures, and service standards
Qualifications & Skills
Previous experience in hotel reservations, front desk, or customer service is an advantage
Strong communication and interpersonal skills
Excellent attention to detail and organizational abilities
Ability to multitask in a fast-paced environment
Proficiency with hotel reservation systems and basic computer skills
Strong sales and customer service orientation
Flexible schedule, including weekends and holidays
Preferred Competencies
Knowledge of PMS systems (Opera, Cloudbeds, or similar)
Familiarity with OTA platforms (Bookingcom, Expedia, etc.)
Ability to work independently and as part of a team
Professional appearance and positive attitude
What We Offer
Competitive salary and benefits
Opportunities for career growth within the hotel
Supportive and team-oriented work environment
If this sounds like the perfect challenge for you, then please apply today, dont delay
How to Apply
Through the website.
Please contact us today for an immediate interview.
Fawkes & Reece is acting as an employment agency in relation to this vacancy.
Proof of eligibility to work in theUKis required for this vacancy.
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