Overview
The Receptionist Apprenticeship is a new role that we are looking to join our charity. The role requires a switched-on individual who is self-motivated and organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
As the first point of contact for customers, the Receptionist plays a vital role in ensuring smooth day-to-day operations while gaining valuable skills for future growth within the company.
Responsibilities
* Communicating over the telephone and in person with customers, other agencies and colleagues
* Managing email inboxes and calendars
* Use excellent customer service continuously
* Organise and report data
* Use of spreadsheets
* Managing in-house computer systems
* Filing, scanning and archiving documents
* Answering incoming calls to the office
* Dealing with post
* Data entry
* Use of bespoke software
* Any other admin duties as requested
* Assisting with weekly compliance checks such as fire alarm tests, water flushing and temperature checks
Qualifications and Requirements
* As part of this apprenticeship you are required to complete a Level 3 Business Administrator qualification alongside the job role.
* We follow a social enterprise model: revenue-generating activities (accommodation / hotels / gyms etc.) help fund our charitable services.
* We are committed to inclusivity, adapting services to meet community needs, including strategic priorities of local authorities.
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