Individualism and fun define our approach. Forget stuffy hotels built around formality, pomp, and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition. Join us, and we can offer you benefits:
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
* 30% discount on and off shift in our Village Hotel Starbucks stores.
* Excellent training and development including Rising Stars and Talent Academy programmes.
* Mobile Gaming training platform for diverse hotel training experiences.
* Discounts and cashback offers on many High Street Brands and Supermarkets.
* Well-being and Healthcare benefits with monthly well-being programmes to support mental health.
* Mental Wellbeing support with Mental Health first aiders and up to 2 mental health days annually.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme offering support and counselling.
* Flexible working hours.
* A fun, supportive, and inclusive work environment with team events.
* Reward and Recognition Incentive schemes.
* Anniversary rewards for service milestones.
* Electric car salary sacrifice scheme.
* Guaranteed day off for your birthday.
* Discounted Health Cash plan and Sick pay Insurance.
* Big People Days to celebrate, reward, and recognize employees and communities.
* Enhanced maternity and paternity benefits and pay.
* Company Pension scheme.
* Life Insurance.
What we need from you…
* A natural ability to interact with all types of people, using effective selling techniques and believing in sales through service.
* A passion for leisure, fitness, and customer service.
* An ability to understand individual needs and tailor service and communication accordingly.
* A drive to achieve and exceed targets.
* A team mentality, forming great relationships within leisure and other departments.
Please note: All offers are subject to a successful DBS check in this role. Come and be part of something new & special - Work, Grow & Play the Village Way!
Our Leisure Receptionist gives the first impression of our Village experience. Your greeting sets the standard for the service our members and guests will receive. With a friendly personality and a 'can do' attitude, you'll greet members and guests, be the first point of contact by phone, and ensure top-notch customer service. You love to chat and understand what makes a great customer experience, so you'll get to know our members and help them make the most of Village life.
On a daily basis, you'll meet, greet, take bookings, resolve queries, and keep our members happy. You're not just a receptionist; you're a Creator of Happiness! Work, Grow, Play! Here at Village Hotel Club, we embrace personality.
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