Customer Operations Programme Manager Based in North West London £38.15per hour Hybrid working - 3 days in 2 days from home Main purpose of the role Operational lead for Home Ownership team, that effectively manages and tracks performance of multiple operational programmes and actions across the department to ensure on time delivery of actions and clear visibility or progress and performance. Accurate tracking and programme management is key in order to maintain operational performance. Ensures key stakeholders are engaged and operational issues are addressed and escalated appropriately ensuring that customer considerations are paramount. Key Accountabilities Produce workstream or programme plans, ensuring that all activities are identified, are appropriately organised to deliver programme objectives, and comply with the overall programme plans. Contribute information and analysis to support the specification of programme Deliverables, incorporating lessons learnt and change where required. Edits documents in line with organisational style guidelines and prepare information for publication. Including departmental reporting such as for Project Control Groups, governance gateways and board reports. Deliver stakeholder engagement activities to support the development of effective working relationships across the teams for programmes and to identify and respond to stakeholder needs and concerns. Contribute to the managemen...