Making a meaningful difference for our customers, every day
As a Customer Representative, you will make a real impact from day one.
You’ll be a key part of the branch team, supporting customers in person, over the phone and online. You’ll help with everyday transactions, answer queries and guide customers towards banking services and digital tools that make managing their money easier. No two days are the same, and you’ll be trusted to adapt your approach to meet the needs of different customers and situations.
Where you’ll be working
Location: Easingwold, North Yorkshire. 12‑month Fixed Term Contract, full‑time, 35 hours per week, Monday to Saturday. You must be within a 45‑minute commute of the branch.
What you’ll be doing
You’ll deliver great customer experiences across a range of banking moments. Whether customers visit us in branch, speak to us over the phone or use our digital services, you’ll be there to support them with care, clarity and confidence.
* Welcome customers into the branch and take the time to understand their needs and offer trusted, friendly help with their banking.
* Handle a range of transactions and queries accurately, while keeping customer needs, security and fairness front of mind.
* Guide customers through banking products and services that are right for them, helping them to manage their money with confidence.
* Work closely with colleagues within a busy branch environment, supporting one another to deliver excellent customer service even at peak times.
* Take responsibility for doing things the right way. Follow processes, spot potential issues and, where needed, raise concerns to protect customers and Nationwide.
* Help customers feel supported, respected and confident, keeping face‑to‑face banking meaningful and accessible on the high street.
About you
* Show pride in helping customers feel confident, supported and listened to, even when situations are busy or complex.
* Demonstrate patience, empathy and strong people skills to understand customers’ banking needs.
* Comfortably work in a fast‑paced environment, where priorities can shift and no two interactions are the same.
* Stay calm under pressure, adapt quickly and approach change with a positive mindset.
* Be confident using technology and digitally savvy.
* Enjoy working as part of a high‑performing team and recognise that great customer experiences are built through strong teamwork.
* Communicate clearly and naturally with people, confidently guiding customers face‑to‑face, on the phone and through our digital services.
* Takes ownership to get things done, acting with care and integrity to protect our customers and their money.
Our customer first behaviours
* Feel what customers feel – step into our customers’ shoes and use their feedback to empathise and understand their needs.
* Say it straight – speak out boldly, honestly and directly with good intent, sharing diverse perspectives and using clear language.
* Push for better – challenge the status quo, taking responsibility for continuous improvement and personal development.
* Get it done – prioritise high‑impact actions, act decisively and take accountability for delivering brilliant customer outcomes.
Benefits
* 25 days holiday per year, increasing to 30 days over time, with the option to buy up to 10 extra days per year.
* Wellhub access for a range of free and paid health and wellness options.
* Up to 2 days of paid volunteering each year.
* Ongoing training and development to grow your skills and career.
* Annual performance‑related bonus.
* Private medical insurance.
* Highly competitive pension.
* Life assurance.
* Additional benefits through a salary sacrifice scheme.
From 1 July 2026, the minimum salary for this role will be £26,500.
Job Info
* Job Identification: 3401
* Apply Before: 15 June 2026 at 10:55 PM
* Location: Spring Street, Easingwold, North Yorkshire, YO61 3BJ, GB
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