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Senior ServiceNow Software Engineering Manager, London
Client: BT Group
Location: London, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 7b0fad43d119
Job Views: 5
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
What you’ll be doing
* Defining the ServiceNow roadmap & leading ServiceNow teams to deliver on that vision.
* Helping to unblock service technical deliveries with specific focus on ServiceNow.
* Transforming service for both colleague (journeys) and customer (self-serve) journeys.
* Improving technology E2E for service.
* Ensuring we have the right technology to enable Business compliance to our financial & audit requirements.
* Partnering with SN & co-creating on initiatives that will transform Business.
* Providing the SN engineering team with guidance & working with the wider EA org to establish the role of SN in wider architecture.
Skills and Experience
* ServiceNow thought leadership: demonstrating how SN can support BT agents & customers, leveraging the tool for impactful, end-to-end outcomes.
* Team leadership: guiding an expert team to solve business outcomes efficiently and with high quality.
* Transformation leadership: driving IT or digital (self-serve) programs with measurable outcomes.
* Telco expertise: product or technology background.
* Strategic vision: creating & executing long-term technology strategies aligned with business needs.
Must have experience
* Experience with ServiceNow CSM, ITSM, ITOM modules and integration patterns.
* Experience with design and architecture.
* Experience with SN best practices.
* Partner and Vendor management.
Nice to have
* Experience in service operational environments.
* Experience making complex technology decisions in ambiguous settings.
* Experience working with agile teams & delivery cycles.
* Understanding of commercial objectives.
* Experience leading diverse multi-functional teams.
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