Job Title: Print Production Coordinator – Hybrid Working
The Role
Our client is seeking a Print Production Coordinator to join its award winning Client Services team, delivering print campaigns while providing outstanding customer service.
This position offers a hybrid working model, with an expectation to be in the office 2-3 days per week.
Key Responsibilities
Relationship Management and Account Development
* Build and nurture strong relationships with daily contacts, including customers and suppliers.
* Collaborate with clients to refine and enhance print specifications (focusing on both economic and environmental improvements).
* Support Account Managers by preparing estimates, booking projects, and following up with clients for order confirmation where necessary.
* Oversee customer satisfaction throughout project delivery.
* Identify and escalating opportunities for client growth to the Sales team or Account Manager.
Project Management
* Manage print projects on behalf of Account Managers, adhering to company processes.
* Ensure projects are delivered on time and meet the required specifications.
* Comply with relevant certifications governing print jobs.
* Resolve issues or disputes following company procedures.
* Ensure timely distribution of essential paperwork, such as Purchase Orders and Invoices.
* Collaborate with the in‑house Procurement Team and suppliers to source and price products effectively.
Compliance and Policy Management
* Adhere to company policies, including Health and Safety, Expenses, ISO, FSC, and PEFC standards.
* Actively address issues and raise them to the Line Manager for swift resolution.
* Track progress towards objectives set by the Line Manager in alignment with Management Systems.
Required Skills and Experience
* Proven experience in project management, particularly with direct mail (DM), point of sale (POS), or print.
* A proactive mindset with the ability to manage multiple projects and anticipate needs.
* Strong organisational skills and a keen eye for detail.
* A flexible and collaborative team player.
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