Department: Management and Admin
Location: London
Description
Title: Receptionist
Discipline: Business Services
Location: RLB London Office - Office Based.
Why RLB?
At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress.
We value your skills, talents and unique perspectives – we think they are priceless.
Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways.
We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector.
You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights.
What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing.
Join us and you will thrive personally as well as professionally.
Role Overview
This is a key role in delivering internal and external customer service excellence for the London office, and ensuring the RLB ethos and culture is maintained. The role is an integral part of RLB London in ensuring the office runs smoothly by providing a first-class service.
Role Responsibilities
The individual will be an integral part of the London Administrative and wider team.
* Assisting the Office Operations Manager and Junior Office Manager as needed.
* Booking visitors, service providers and deliveries onto the building management system.
* Organising office events, socials, meetings and client events, overseeing and ensuring these run smoothly and to budget.
* Tracking relevant office and events expenditure and budgets.
* Managing Condeco and desk bookings.
* Management of meeting rooms, including booking, preparing refreshments, clearing and replenishing rooms after meetings.
* Ensuring the reception area and meeting rooms are kept immaculate and presentable at all times.
* Ensuring meeting and office equipment is in good working order, liaising with IT where needed.
* Keeping the office / kitchens fully stocked with supplies and ensure tidy and presentable throughout the day.
* Booking couriers and arranging post.
* Order and arrange refreshments and food for meetings and events.
* Issuing office communications, keeping employees up to date where needed.
* Booking travel and accommodation as needed via our travel agent online or direct.
* Processing supplier invoices and liaising with the finance team.
Candidate Profile
Experience
The ideal candidate will demonstrate a positive proactive approach, and will be committed to delivering customer service excellence.
* Previous experience in a corporate receptionist role would be an advantage.
* Excellent customer service skills.
* High level of IT competency, MS PowerPoint, Excel, Outlook, and Word.
* Pro-active, diligent, flexible, reliable, and enthusiastic.
* Excellent multi-tasking skills.
* Must always maintain a high level of discretion and confidentiality.
* A high standard of personal presentation.
Behaviours
* Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn.
* Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results.
RLB Employee Benefits
Our culture is built around enabling you to fulfil your potential, so you can look forward to benefits that include:
Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages.
Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days.
Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes.
Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers.
Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes.
Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions.
Exceptional Exposure - You’ll have the opportunity to work on diverse projects across different sectors and regions.
Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities.
Our Diversity, Equity & Inclusion Promise
We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce. Find out more here: Diversity, Equity & Inclusion - RLB | Europe
If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: recruitment@uk.rlb.com #J-18808-Ljbffr