We are seeking an experienced Import-Export Coordinator to join our client’s team. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner. The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis. Key Responsibilities * Prepare and manage all export and import documentation on a daily basis * Liaise closely with international distributors, agents, overseas offices, and freight forwarders * Respond promptly to telephone and email enquiries, providing accurate and timely information * Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact * Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs * Collaborate with production teams to align shipping schedules with customer needs * Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required * Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation * Ensure invoices and associated documentation meet all customer and regulatory requirements * Coordinate customer returns where necessary * Support the development and monitoring of KPIs to drive continuous improvement within the shipping department About You * Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment * Strong working knowledge of export documentation, international shipping processes, and compliance requirements * Excellent communication skills with the ability to build effective working relationships across multiple stakeholders * Calm and organised approach, with the ability to work under pressure and meet deadlines * Strong time management skills and a proactive, solution-focused mindset * Competent in Microsoft Office applications and experienced in using ERP systems What We Offer * Full-time, permanent position (35 hours per week) * 9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off * A supportive environment that promotes work–life balance * Opportunity to contribute to a dynamic and internationally focused organisation