Overview
Senior Systems Analyst - (10 month FTC) role at Aztec Group. Reports to Systems Manager - Markets Technology. With continued growth across the Aztec Group, our Information Technology teams are expanding to support current and future business needs. This role works alongside colleagues in the Markets Technology Applications Team (MTS) to deliver a high-quality client servicing applications suite and a service offering that differentiates us from competitors.
The role involves general user support, creating requirement documents with client-facing teams, configuring new system functionality, writing reports, supporting integration and automation, documentation, preparation of training materials, testing items developed by others, deployments of changes and designing processes to improve operational efficiencies.
Key responsibilities
* Work closely with the client-facing team to elicit detailed requirements to enhance the core and develop the configuration of the systems and financial reporting suite to meet client demands; support or act as a business analyst to assist in scoping requirements, timelines and expectations, and manage realism of delivery.
* Support engagements with client-facing teams throughout the project lifecycle, including attendance and updates via formal meetings and project documents, and keep teams apprised of progress on individual tasks.
* Provide triage to Service Requests (SRs) and incidents to determine if information is complete, whether issues are data- or user-related, and assess task complexity; monitor escalations and ensure timely assignment of resources.
* Assist the MTS team in BAU allocations, investigate incoming incidents and requests, direct to appropriate teams, manage complexity, priorities, timelines and resource delegation.
* Conduct System Integration Testing (SIT) and reconciliation activities in line with the testing strategy; provide a four-eyes review on changes processed by other MTS Apps users, including trainee-assigned SRs.
* Provide third-level support raised via the support desk for SRs and Incidents, and enhancements from projects and continual improvements; keep client-facing teams and project managers regularly updated; contribute to internal process improvements.
* Understand the change management framework and ensure system changes follow the correct process, including documentation, testing, approval, and deployment.
* Mentor and assist with the development of more junior team members; deputise for managers where appropriate in project areas or BAU; lead peer meetings as required to support projects and coordination.
Skills, knowledge and expertise
* Technical financial services industry knowledge; prior experience in private equity or real assets is advantageous.
* Strong technical knowledge of the financial services industry.
* Part or fully qualified in a relevant professional qualification (ACCA, ACA, ICSA or relevant IT qualification).
* Prior business experience in private equity or real assets is advantageous.
* Advanced PC skills, notably MS Office (Word and Excel).
* Experience or proficiency with programming languages such as VBA, VB Script, SAS, JavaScript and Transact SQL.
* Excellent interpersonal skills to develop close working relationships with colleagues, clients and business contacts.
* Previous experience with eFront Invest, or private equity using equivalent systems.
* General problem solving and a methodical approach.
* Genuine interest in technology and systems.
Training and development
We will provide training in-house for relevant technical knowledge and professional qualifications to enhance development. You will need to be quick to learn new systems and be great with people, as close working relationships with colleagues and clients are central to our work.
Who are we?
Aztec Group has grown since opening its doors in Jersey in 2001. Our size and reach have changed, but our identity remains focused on putting people and clients at the center of what we do.
Benefits
* Competitive salary
* Discretionary bonus scheme plus management incentive programme
* Flexible, hybrid working
* Generous holiday allowance
* Pension scheme
* Private medical insurance, including eye care
* Permanent health insurance
* Life assurance (death in service and critical illness benefit)
* Worldwide travel insurance
* Ability to work abroad for up to 3 weeks per annum
* Onsite parking
* Regular social events
* Health and wellbeing programmes
* Significant investment in your personal and professional development
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
#J-18808-Ljbffr