Overview
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges. Be part of a culture that celebrates backgrounds, experiences, and perspectives of all our associates. We’re invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
We are currently looking for a Field Service Engineer for the North UK, who will service, repair and/or install products or IT solutions at customer sites, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines the most cost-effective solution.
Escalates complex issues to a greater level of technical support or quality reporting system. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. Demonstrates the ability to use critical thinking and analysis to make decisions, solve problems and implement solutions. Communicates honestly, listens, and creates empathy with the customer, colleagues, and collaborators.
Key Responsibilities
* Provide technical customer support and on-site assistance to customers.
* Escalate complex issues to higher levels of technical support.
* Respond to customer support calls within an assigned territory.
Key Requirements
* Bachelor’s degree in engineering is preferable or Biotech Technical/Electronic Secondary School Diploma; proficient English is mandatory.
* Open to travel; driving license is mandatory.
* Good communication and interpersonal skills.
* Able to work autonomously and as part of a team.
* Experience with ServiceMax will be beneficial.
You will be part of a dynamic team with a focus on delivering results and continuous improvement, while teamwork and a positive culture are valued. You will work in a leading global company that cares about your strengths and development.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
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