We have a number of opportunities to join our growing team at TheHomewell Practice as a Care Coordinator-Navigator. Our practice hasexpanded significantly over the last four years, and with the increasing demandfor GP services, we are strengthening our team to continue delivering high qualitypatient care.
We are recruiting one Care Coordinator-Navigator towork approximately 37.5 hours per week, and up to three to work between 8-20 hours per week, joining our supportive andfriendly practice family.
We are looking for people who are flexible, reliable, and committed, someone who sees this as a long term career opportunity. This role suits aperson who enjoys learning, thrives in a busy environment, and takes pride inhelping patients access the right care at the right time.
Experience in a busy customer facing role is essential, andexperience within a healthcare setting is desirable. This is a varied and fast pacedrole where no two days are the same. It is not a role that can be learnedovernight, so we are seeking someone who is motivated by the challenge andeager to grow. Full training will be provided.
Main duties of the job
The post holder will support the smooth running of thepractice by coordinating patient care, navigating individuals to the mostappropriate services, and ensuring effective communication across thehealthcare system.
You will present a positive, friendly, and professionalimage to patients and visitors, whether in person or over the phone. You willhelp patients access the right clinician or service in a courteous, efficient,and effective manner, while supporting communication between patients, theprimary care team, secondary care, and other healthcare agencies.
Key responsibilities
* Handling incoming calls from patients and healthcare agencies
* Supporting patients toaccess the right service, clinician, or pathway
* Managing patient administration, including registrations, deductions, and demographic updates
* Processing clinical and administrative information from secondary care and other providers
* Completing administrative tasks as directed by clinicians and the leadership team
* Welcoming and checking in patients and visitors in a safe, polite, and efficient manner
* Helping coordinate care plans, follow up actions, and referrals
* Supporting proactive care initiatives and population health management activities
About us
The Homewell Practice is committed to delivering high qualitypatient care and was rated GOOD by the CQC in 2022. You'll be joining a warm, collaborative, and supportive GP practice where every team member plays a vital role in patient experience.
Benefits
* A friendly and welcoming working environment
* Membership of the NHSPension Scheme
* Good local transport links
* A paid day off on your birthday
* A supportive team culture where your wellbeing and development truly matter
Job responsibilities
* Communicates clearly, sensitively and effectively with patients, family members and other professionals
* Takes a proactive, problem-solving approach in helping support people to connect and access services
* Demonstrates a positive, solution-focused approach to promote independence and well-being
* Conducts calls in a polite, warm and professional manner
* Receives and makes telephone calls as required; diverts calls and takes messages, ensuring accuracy of detail and prompt appropriate delivery
* Identifies people at risk and potentially vulnerable, using appropriate methods (as determined by local arrangements)
* Understands local referral arrangements/pathways for holistic support from a wide range of sectors
* Effectively signposts to local services
* Provides timely feedback to colleagues around issues relating to access to services
* Applies skills and techniques (verbal and non-verbal) to resolve conflict, reduce stress and anger
Other tasks
* Shares relevant information, decisions and discussions made by health and social care teams, with the patient (and carer if appropriate)
* Shows initiative to re-refer a person if known to services when appropriate contact has not occurred with agreement and supervision of multidisciplinary team lead clinician
Person Specification
Skills
* Warm and empathetic communicator
* Good telephone manner and keyboard skills
* The ability to listen and follow instruction
* Problem solving
* Interpersonal skills
* Medical Terminology
* Ability to be flexible, use your own initiative and manage your own time effectively to ensure that all tasks are completed within the required timescales
* Used to working under pressure and to tight deadlines with multiple stakeholders
* Confident, organised and able to make decisions quickly
Experience
* Practical experience of working as part of a team
* Experience of General Practice
* Experience using the ANIMA platform
* Experience of IT within a medical environment
* Knowledge of how to collate and analyse data
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