Job Description
Completions Agent
Location: Remote (UK residents only)
Working Hours: Monday - Friday 09:00 - 17:30
Salary: Competitive plus 25 days holiday and a fantastic range of benefits
Overall Purpose of Job
We are looking for experienced Mortgage Completions Agents to own and manage a pipeline of mortgage applications from approval to successful completion.
In this role, you will ensure that all applications are managed efficiently whilst maintaining regular communication with all stakeholders.You may also assist or cover for, other roles within the Lending Operations Department as required.
Key Accountabilities
* Adhere to the service standards as set out in the Policy & Procedures Manual
* Handle communication from stakeholders in compliance with the Policy & Procedures Manual
* Liaise with solicitors regarding completions regularly and fairly
* Build a close working relationship with the Sales and Credit Risk teams to enhance the process from both a service and quality perspective
* Ensure all work completed is done so in accordance with applicable regulation, procedure, and policy whilst utilising judgement to resolve issues
* Confirm the completeness of all applications prior to funds release approval
* Manage the case pipeline according to all agreed service standards whilst managing stakeholders expectations
* Assess all correspondence to ensure lending criteria / conditions are met
* Handle any complaints in line with the Complaints Handling Procedures
* Maintain accurate file and data records
* Ensure responsibilities regarding Treating Customers Fairly and the Prevention of Financial Crime (including money laundering, identification and reporting of fraud) are carried out effectively
Experience, Knowledge, Skills
* Integrity and a commitment to treating customers fairly
* Adherence to policies & procedures, staying updated on any amendments
* Be aware and accountable for the mitigation of risk in the day to day performance of your role. Complaints are to be handled in accordance with the procedures
* Ability to competently use all the systems relevant to the role
* Ensure key business targets and performance indicators are achieved
* Experience in a processing or administration environment essential
* Telephone experience including complaint handling essential
* Financial Services experience essential
* Able to support and embrace change whilst adopting a positive attitude.
Why Join Kensington Mortgages
At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and flexible work environment that values personal growth, professional development and a healthy work-life balance
Our inclusive culture respects and celebrates diversity in all its forms, ensuring that everyone feels welcome, valued and understood. We recognise and appreciate differences in thinking, learning styles, gender, race, identity, ethnic origins and sexual expression.
We are an inclusive, neurodiversity-friendly employer committed to creating a supportive environment where all employees can thrive