At Fable Hotels we have a wide variety of roles, situated around the country. Our current growth phase has been strategically planned but we are always on the lookout for talented people enthusiastic about a career in hospitality.
The world is yours to explore, so join us today to start y off! an adventure of a lifetime!
About the role:
We are looking for a talented and passionate Concierge to assist Front Office team to deliver outstanding guest service experience at Fable Christchurch Hotel.
The right person for this role consistently has a proactive attitude towards our guests, making them feel special and naturally welcome to our hotel. You have a passion to provide excellent customer services and strive to improve on your services. This position will give you the unique opportunity to engage with a variety of guest, both from New Zealand and internationally who have high expectations around quality, personal and unique experiences.
Responsibilities will include:
• Welcoming guests & assisting with luggage and parking
• Answering guest queries
• Recommend & organize tours, activities, restaurant reservations
• Deal with challenging situations and special requests
• To be a role model for the team when it comes to delivering exceptional guest service.
• Maintain, share and inculcate the brand standards of the hotel across the Concierge team in conjunction with the Head of Department
The ideal candidate will have:
• Previous experience in a similar role within a hotel environment is preferred
• Physically able to lift and carry luggage
• Excellent communication skills, both written and verbal
• New Zealand citizenship, residency or a current valid work permit.
• Immaculate personal presentation and grooming standards.
• Full New Zealand Driver's License a must be able to drive both manual and automatic
• The ability to multi-task and deliver on time; as well as flexibility to work evening shifts, including weekends
• The flexibility to work on a rotating roster
• An exceptional can-do attitude that is continuously looking at ways to enhance on our guests experience
What we offer at CPG Hotels:
Paid Birthday Off
Staff meals
Discounted car parking
Endless career and growth opportunities
Fantastic rewards and recognition initiatives
Flexible schedule to suit your lifestyle
Free access to hundreds of online Hospitality courses
A variety of amazing corporate discounts
Sound like a good fit? We’d love to talk to you!
To apply now for this position, please click the ‘apply’ button and send us your CV and cover letter.
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Your application will include the following questions:
Do you have a current New Zealand driver's licence? Do you have customer service experience? Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a concierge? How would you rate your English language skills? How much notice are you required to give your current employer?
Hospitality & Tourism 101-1,000 employees
As a leading brand in New Zealand luxury hotels, Fable curates exceptional stays in remarkable accommodation around New Zealand. Each location presents an unforgettable story of its own, waiting for our guests to put their very own mark on it.
As a leading brand in New Zealand luxury hotels, Fable curates exceptional stays in remarkable accommodation around New Zealand. Each location presents an unforgettable story of its own, waiting for our guests to put their very own mark on it.
Perks and benefits Paid Birthday Leave Endless career and growth opportunities Fantastic rewards and recognition initiatives Free access to hundreds of Hospitality courses A variety of amazing corporate discounts
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