Overview
We're not just your average health company; we're aiming to revolutionise access to healthcare in the UK by offering innovative health and wellbeing solutions that are affordable, accessible, and effective. From preventive care to comprehensive medical support, we aim to empower individuals to take charge of their health, inspiring them to make the most of their wellbeing. Added to that we're the first health insurer in the UK to be awarded B-Corp status in recognition of our significant achievements in sustainability, in addition to our ambitious environmental and social responsibility goals. We're passionate about delivering excellent customer service. Our Customer Service department is at the heart of what we do, which is to improve access to healthcare for all in the UK.
Responsibilities
* Our Customer Service Advisors play a crucial part in this by answering customer queries about our health plans over phone, email and web chat, to ensure they receive the best service possible.
* Dealing with customers and healthcare professionals via email, phone and web chat to ensure they receive a helpful, positive experience with their Denplan queries.
* Providing customers with information which is complete, accurate and up-to-date.
* Taking full ownership of queries and following them through to a successful outcome.
* Meeting agreed productivity requirements such as call time availability, and processing customer requests accurately so the quality is right first time.
* Part of a training academy designed to give you all the support you need to succeed.
* Working 35 hours per week, Monday to Friday - primarily remotely, with occasional required office attendance.
* Ideally you may have: Telephony experience from previous work in a target-driven environment.
Qualifications
* Previous experience in a fast-paced customer service environment
* The ability and desire to deliver a consistently positive customer experience, even under pressure
* Digital savvy and the ability to work with multiple communication channels and systems
* Excellent verbal and written communication skills
* A track record of exceeding customer expectations
* Curiosity and initiative to find solutions - to solve problems in order to reach a positive outcome
What's in it for you
* As well as a competitive salary, our benefits package includes:
* Group bonus scheme
* Generous pension with a 6% pension gift from us
* 28 days holiday (plus bank holidays) - with the option to buy and sell a further 5 days
* Flexible benefits pot (which you can choose to use against some great benefits such as critical illness, private medical insurance, shopping vouchers and more)
* Your own health plan
* Access to a wellbeing hub
* Shopping discounts
* Recognition awards
* Give as you earn
* 3 volunteering days
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