Overview
A client of ours in the Clacton-on-Sea area are recruiting an IT & Systems Support Analyst to join their team. This is a full-time permanent position working Monday - Friday 8.30am - 5.00pm (37.5 hours) and paying 26,000 - 29,000 per annum depending on experience.
Responsibilities
* Maintain data integrity through audits, updates, and user support.
* Administer MS365 and core systems, managing on-boarding and access.
* Configure and set up user workstations.
* Manage internal networks, cloud services and ensure optimal performance of hosting performance.
* Track IT assets and software licenses.
* Provide daily technical support and system maintenance.
* Attend department meetings to share updates on system performance and technical needs.
* Create and maintain dashboards, charts, and reports to track KPIs, performance and service metrics.
* Analyse data from Salesforce, MS365, and internal tools to identify trends and opportunities.
* Assist in the automation of data collection and reporting processes
* Assist department heads in understanding data requirements and create reports to support business goals
* Contribute to developing data standards, templates, and tracking methods to strengthen a data-driven culture.
* Analyse recurring technical issues to identify root cause.
* Assist with system development.
* Develop and maintain user guides.
Skills and Experience
* An interest in various coding such as HTML, CSS, JS, Python, Apex, SQL Etc.
* Proficient within the Microsoft packages.
* Eagerness to support others.
* Previous experience in system administration or IT Support role beneficial
* Excellent communication skills
* Relevant Salesforce knowledge/experience advantageous
Benefits
* Potential to earn 10% of basic salary
* Health and lifestyle services
* Wellbeing program
* 20 days holiday + bank holiday
* Option to purchase up to 5 days holiday
* And more!
If you feel like you meet the above criteria & would like to be considered for this IT & Systems Support Analyst position, please apply with your CV and contact Connor at Prime Appointments for a confidential chat.
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