Band 3 Administrative Clerk – Therapy Department
A vacancy has arisen for a full time Band 3 administrative clerk in the Therapy Department at Whipps Cross Hospital. This service provides treatment for patients referred by consultants and local GP's.
The Whipps Cross Hospital Therapy service is based across three sites – Whipps Cross Hospital, Chingford Hospital and Wanstead Hospital. Excellent links exist between all sites and staff, and regular meetings are held for information and service planning.
The post holder may be required to cover Orthotics and may need to work evenings and possibly weekends. The role is part of a team that includes Receptionists, Receptionists with administration duties, and reports to a Site Administrative Lead. The post holder will liaise with other support workers, students, physiotherapists, site leads and managers.
The main duties involve full receptionist duties with administration and support to the Extended Scope Therapy Service, physiotherapists, investigate complaints, participate in data collection, support Band 5 in other delegated duties, assist with staff development and training, and take on further tasks as requested.
Primary responsibilities include: reception and administrative support to the outpatient therapy teams and orthotics team at Whipps Cross Hospital, effective office system management to ensure the smooth running of the department, and assistance to the therapy team in the provision of service.
Qualifications
Applicants must have good communication and computer skills. The role uses the Choose and Book system for GP referrals and the CRS electronic appointment system. Knowledge of CRS would be desirable but training can be arranged. Reception and typing experience is essential. The successful applicant will be part of a team involved in front‑line patient contact.
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