Guest Experience Host/ess
Salary: £26,120.80 + Service Charge (up to £600 per month)
About Great Scotland Yard Hotel - The Unbound Collection
Great Scotland Yard Hotel is a one-of-a-kind luxury destination in the heart of Westminster, where historic grandeur meets contemporary sophistication. As part of The Unbound Collection by Hyatt, the hotel offers a uniquely curated experience, exceptional service, and discreet luxury for the most discerning guests.
Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.
Duties and responsibilities related to the Guest Experience Host/ess role
1. Serve as a key ambassador for the hotel, providing exceptional service and creating memorable experiences for every guest.
2. Act as a primary point of contact, anticipating needs and ensuring a seamless and personalised journey from pre-arrival to post-departure.
3. Provide detailed information about hotel facilities, programs, and services, with particular attention to VIP and special guests.
4. Collaborate closely with other departments to ensure guest satisfaction and smooth operations.
5. Coordinate special requests and tailor services to deliver unique, personalised experiences.
About You
You bring previous experience in guest experience or front office, ideally within the premium hospitality segment. Highly organised and proactive, you combine strong interpersonal skills with a guest-focused approach. Professional and attentive, you consistently anticipate guest needs and deliver service that is both personalised and memorable.
Benefits of the Guest Experience Host/ess role include
6. 12 complimentary nights a year across Hyatt Hotels worldwide
7. Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
8. Free Meals on duty in our colleague restaurant
9. Uniform provided and laundered complimentary
10. Headspace membership and access to our Employee Assistance Programme
11. 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
12. Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide
At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!
Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.
Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Next Steps: Apply today for this Guest Experience Host/ess role and start your journey with Hyatt Hotels!