German Speaking Customer Service Advisor Location : Preston, On Site Salary : £24,810.00 Bonus’ Our Client: Our client is looking for a German Speaking Customer Service Advisor to join an industry leader in the Finance sector. This opportunity is offered on a full time and permanent basis Monday to Friday. Key Responsibilities: Answering & making calls from existing and new clients Proactively dealing with all queries relating to the business Taking payments Liaising with Collections Management, Sales/Service Management, Billing, Finance, Dispute and Legal teams Managing email queries A professional approach with the ability to build rapport with each customer Demonstration extensive knowledge on all our product ranges Facilitating calls from B2B and B2C Account management Translating customer correspondence Project Management Timely escalation management (internal & external) Personal Specification: German fluent to business level Experience of working in a customer service / collections / call centre Empathetic Self-motivated, with a ‘can do’ attitude Attention to detail with high level of communication skills is essential Computer literacy A passion to deliver the highest quality for our clients customers Negotiation skills & conflict resolution Ability to multi-task and set priorities Dispute resolution Delivers expected results, meets KPI’s Project management Sufficient mathematical knowledge, required for their particular role Shifts : Monday to Friday - 8am-4pm / 9am-5pm