Account Manager - Glasgow, Lanarkshire, G53 7NX
Account Manager
The Account Manager role is responsible for maintaining and developing a customer portfolio with a keen focus on new business and account management.
Sales
Achieve growth in all areas of BCS Group and ensure sales targets are monitored to esnure targets will be achieved.
Manage a customer portfolio of key accounts and specialist projects, to build strong and lasting relationships.
Work work Barhale senior management to ensure leads are generated where appropriate.
Offer full support to Sales Manager on PQQs, tenders and major projects that benefit the business.
Work closely with Business Unit Management,Sales Manager and Marketing Team to ensure the right customers are being targeted with offers, promotions, clearances and special offers.
Ensure that customer feedback is obtained and shared on a regular basis to make the business more efficient and to maintain a high level of customer service.
Monitor competition from a sales perspective and ensure that all information is shared.
Customer Relationship Management
Manage all customer activity via the CRM system to ensure all relevant data and information is captured as well as maintaining a pipeline of opportunities.
Participate in networking at industy events and exhibitions to benefit the business.
Ensure customer complaints are dealt with and addressed in a timely and professional manner and closed out correctly with all necessary departments and managers.
Share good news strories; major wins, new accounts, high profile orders, tender success on all relevant platforms including Barhale news and communication cascades that raise the profile of BCS Group.
Complete tasks in accordance with risk assessments, notify the Team Leader of any potential noncompliance.
Maintain excellent levels of housekeeping, ensure areas are free from waste and trip hazards etc
Work in conjunction with HSEQ policies and procedures
Sales targets
Sales Manager
Internal Sales Team
Accounts Team
Experience and in depth knowledge and understanding of working in sales
Good time management and planning skills
IT skills, CRM and design software experience are essential
BCS Group, a subsidiary of Barhale Holdings Plc, is a privately owned company. We are a leading supplier of safety and construction products and services that has depots in both the Midlands and Scotland. We pride ourselves on providing a first-class service to all our customers, ensuring the right product or solution is delivered to the right location on time. With over 5,000 items within our core range, BCS Group can fulfil any order and ensure it is delivered directly via our dedicated transport fleet or those of our partners.
Manufacturing: Our capabilities include standard and bespoke signage, labels, temporary and permanent road traffic signs and bespoke steel fabrication/installation which includes footbridges, walkways, flooring, guardrails, ladders and tunnelling products.
Extensive Stock Range: Distributor of leading industry brands in PPE & clothing, traffic management, safety & lifting and site equipment products. These include Bollé, Pulsar, Globus, Rock Fall, Progarm, Portwest, Melba Swintex, Oxford Plastics, JSP, Nissen, Carters, Orafol, Crowcon, Radiodetection, Dräger, Ridgegear, and Plant Nappy.
Safety Equipment Servicing: Specialist safety & lifting repair, calibration and inspection since 1999. We have our own purpose-built maintenance and calibration facility for gas detection, cable avoidance, breathing apparatus and lifting equipment which along with our fully equipped mobile calibration unit is where all maintenance and repairs are carried out. Our staff are trained and fully qualified in the maintenance, calibration and inspection of a full range of specialist safety & lifting equipment.
Our People: With a direct workforce philosophy, the company culture is driven by our core values, which describe how we act day-to-day. We ensure all your needs are met through our national call centre and dedicated account management.
As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.
From the moment you join us, your well-being and career aspirations will be supported by.
~ Competitive salary
~ Company Pension
~ Life Assurance
~ Private Medical
~25 days annual leave in addition to 8 public bank holidays and loyalty days
~Employee Assistance Programme to support your mental, physiological, and financial well-being.
~ Flexible benefits via salary sacrifice
~ Company car/green car scheme/car allowance/Van (dependent on position)
~ Leadership & management training and coaching
~ Regular line management engagement and appraisal to support your career progression.
~ Development supported by internal and externally delivered training.
~ Continuous service awards