Overview
Join to apply for the Front Of House Coordinator role at Serco.
Location: SY11 4QB
Job type: Permanent
Working hours: 25 hours per week covering a mixture of early, late & weekend shifts.
Salary: £13.77 per hour + excellent benefits
Here at Shropshire Leisure Community Trust our goal is to encourage active, healthy lifestyles in an environment that is safe, warm, clean, friendly and fun. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for a Front Of House Coordinator to join our team. This is a brand new and exciting role that will see you planning and delivering a safe, fun, and engaging programme including holiday clubs, soft play programmes and parties as well as maximising booking spaces and driving health & fitness sales. At all times you will help create a community and always deliver excellent customer service.
The role is to strengthen our approach to all commercial elements at the Shrewsbury Sports Village and to accommodate for the ever-changing demand in children’s activities across the community and to support the Facility Manager with stakeholder relationships. This is a hands-on role, directly managing the reception team, delivering training, and supporting the day-to-day running of the centre, reporting to the Facility Manager. You will help facilitate a safe, fun, and professional working environment with excellent development opportunities and free gym membership. Serco manages these facilities on a day-to-day basis on behalf of the Trust.
Responsibilities
* Lead all commercial elements, bookable activities and health and fitness sales at the Shrewsbury Sports Village.
* Plan and deliver a safe, fun, and engaging programme including holiday clubs, soft play programmes and parties.
* Maximise booking spaces and drive health & fitness sales.
* Directly manage the reception team and support day-to-day centre operations.
* Deliver training and support the Facility Manager with stakeholder relationships.
* Foster a safe, professional working environment and provide excellent customer service.
Qualifications & Requirements
* A thorough and in-depth knowledge of children’s activities.
* Experience in leading by example and training/coaching individuals.
* Proven ability to manage a sales process across multiple sites.
* Excellent leadership skills and a high work ethic.
* Good personal motivation and a willingness to receive formal training.
* Flexible and supportive approach to work, including willingness to work evenings, weekends, bank holidays.
* Ability to operate in a mobile multi-site function, irrespective of location and geography.
What We Offer
* Free membership at the Centre plus heavily discounted use of classes and facilities
* Excellent development and training opportunities
* 6% employer matched pension contribution
* Up to 25 days annual leave + Public Holidays
* Life assurance up to 2x base salary
Additional notes: Serco/Serco Leisure Operating Limited are appointed as the Trust’s Managing Agents. The Trust is committed to equal opportunities. Applicants may contact the Recruitment Team on 0345 010 4000 for queries or additional time in submitting an application. DBS checks may be applicable where required. Google Chrome is the preferred browser to access Serco careers website.
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