Who are we?
Queensway Coffee Houses operate a combination of Drive Thru, Drive To, High Street and City Centre stores with a diverse and varied team of fantastic people. A spirited bunch of high performers who live and breathe our company values of being kind, working together, challenging everything, and having fun.
We are so proud of who we are. We are a family of challenge-seekers, travel-lovers, culture vultures, food fanatics, difference-makers, idea-generators, carers, and sharers. We genuinely care for one another. We want everyone in our family to be happy and to succeed, so we keep an eye out for each other, inspire each other, and celebrate with each other.
The Role
As a barista with us you will be responsible for a wide range of different tasks in your day-to-day interactions with your customers. From taking customer orders, to recommending new products and making awesome drinks, your routine can change in the blink of an eye. As a barista you will be expected to adapt to the changing needs throughout the store rapidly.
Primary Responsibilities
· Greeting our customers, connecting with them, taking their name, and making them feel welcome
· Being able to talk through our menus and answer questions regarding ingredients to ensure customers' needs are listened to
· Taking orders while paying attention to details (e.g. preferences of coffee blend, dairy and allergens)
· Preparing beverages following recipes and serving prepared food, like cookies, pastries, muffins, and tasty hot and cold sandwiches.
· Receiving and processing payments in a friendly manner using card machines and contactless payment.
· Keeping the bar area and customer areas (café and toilets) clean for our customers and our teams
· Maintaining stock of clean mugs, cups, plates, cutlery etc so that we can serve our customers quickly and don't keep them waiting
· Using equipment like dishwashers, cleaning products and ice-machines (full training is provided)
· Complying with health and safety regulations, keeping on top of all training to make sure you keep yourself and each other safe at work
· Working with aggregators such as Uber in a friendly and personable manner.
· Moving stock safely, working with hot and cold temperatures.
Key Skills
· Being able to follow instructions
· Comfortable working in routines
· An eye for detail
· Good listening skills
· A cool and calm demeanour
· A friendly disposition
· A positive outlook and will to succeed
· Great teamworking skills
· Excellent customer service skills
· A good communicator
· Multi-tasking
· Able to work on your feet for extended periods
Working Hours
Baristas work a wide range of different hours based on the staffing needs of our stores. Baristas join us on 8-hour contracts, with total working hours ranging all the way to 32 hours each week depending on what is available and your availability. Typical time periods you may be expected to come to work include early mornings, day shifts and evenings.
We also offer:
* An excellent induction and structured training programme
* Free drinks on shift and partner discounts on branded products and merchandise
* Up to 28 days holiday pro rata (including Bank Holidays)
* Partner Assistance Programme, 'Well Online' provided by Hospitality Action
* Annual Partner events including a summer festival and the opportunity to attend a Winter Awards ceremony.
* Discounts across the group for you, your friends and family including stays in our Point A hotels across the UK
* Rewards for length of service to recognise partners who choose us for their career
* Enhanced family-friendly benefits including maternity, paternity and adoption pay
* An internal 'Rising Stars' development programme to support your career pathway to becoming a Shift Supervisor or Store Manager
We wholeheartedly support the principles of equal opportunity in employment and are opposed to all forms of unfair or unlawful discrimination. We will treat all job applicants, employees, customers, contractors and suppliers in the same way, regardless of any protected characteristic (age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race (including nationality, ethnic or national origin), religion or philosophical belief, sex or sexual orientation).
Today we celebrate our successes. Tomorrow we challenge ourselves to be better: to each other, our customers, our businesses, and the world
Job Types: Part-time, Permanent
Pay: £7.73-£12.50 per hour
Benefits:
* Company events
* Cycle to work scheme
* Discounted or free food
* Employee discount
* On-site parking
* Store discount
Experience:
* Hospitality: 1 year (preferred)
* customer service: 1 year (preferred)
Work Location: In person