Job Number
BU04028
School/Department
Student Support and Well-being
Grade
3
Contract Duration
Permanent
Responsible to
Senior Student Experience Officer
Overview
The Directorate of Student and Academic Services brings together key professional services that support the student journey and enhance the academic experience at Bangor University. The Directorate comprises three main areas:
1. Registry, which oversees student administration and business support, and leads on quality assurance, academic enhancement, and curriculum management.
2. Student Life, which encompasses a wide range of student-facing services including Wellbeing and Inclusivity, Library Collections, Residential Life, Student Success (covering Teaching, Learning and Language Support, Careers, and Student Advice), and the Student Experience team.
3. Campus Services, responsible for the University’s day-to-day operational environment, including Facilities, Catering, Sport, the Nursery, and the Security and Response Team. From August 2025, it will also include the Management and Development Centre.
Together, these services work in close partnership with academic colleagues and other professional service directorates to provide a supportive, inclusive and high-quality environment in which students can thrive.
Purpose of the Job
The Student Experience Clerical Assistant will provide general administrative support to the Student Experience team, assisting with routine tasks to support the delivery of student engagement activities and services.
The role holder will support day-to-day administration, assist with communications, maintain basic records, and help with the organisation of events and activities under the guidance of senior team members.
This role is vital in supporting the smooth running of student experience activities and ensuring services are accessible and well-organised.
Main Duties and Responsibilities
Specific Responsibilities of the Role
4. Assist with preparing and sending student communications using agreed formats.
5. Support updates to student-facing webpages by passing information to relevant staff.
6. Help organise events by preparing materials, managing attendance lists, and assisting on the day.
7. Attend student events to support delivery of student experience programme.
8. Provide administrative support for student internships (e.g. recording applications, updating spreadsheets).
9. Assist with student surveys by helping distribute information and track responses.
10. Prepare simple summaries of information (e.g. basic figures or lists) as requested.
11. Provide general administrative support for student experience initiatives.
12. Undertake any other duties appropriate to the grade as required.
Core Responsibilities
Administration and Service Support
13. Carry out routine administrative tasks such as filing, data entry, and document preparation.
14. Assist with arranging meetings and events (e.g. booking rooms, preparing materials).
15. Provide front-line support by responding to enquiries and directing students, staff or visitors to the appropriate service.
16. Support the preparation of standard communications such as emails, notices or social media using templates or guidance.
Data and Record Keeping
17. Input and update information on university systems accurately.
18. Maintain records and filing systems (electronic and paper-based).
19. Check data for errors and report issues to Manager.
20. Handle confidential information in line with university procedures.
Problem Solving
21. Resolve straightforward queries using guidance and standard procedures.
22. Escalate complex or sensitive issues or potential risks to senior colleagues while ensuring timely follow-up and/or resolution.
Teamwork and Support
23. Work as part of a team, supporting colleagues as required, particularly during busy periods.
24. Assist with activities across the team as directed.
25. In addition to Student Experience events, support university events such as open days and graduation, where required.
Communication and Liaison
26. Communicate clearly and politely with students, staff, and visitors.
27. Pass on messages or information to relevant team members when needed.
Compliance and Development
28. Attend training sessions and team meetings as required.
Other Duties and Responsibilities
29. Carry out duties appropriate to the grade as directed by the line manager.
30. The post holder will be expected to participate in performance review and developmental activities.
31. The post holder will be expected to comply with the University equal opportunities policies, Dignity at Work and Study Policy and the University’s Welsh Language Policy and the Welsh Language Standards.
32. The post holder has a general and legal duty of care in relation to health, safety and wellbeing and must take all reasonable steps to ensure a safe and healthy working environment for themselves and for other members of staff, students and visitors affected by their actions or inactions. The post holder is also required to comply with all applicable health and safety policies, procedures and risk assessments.
33. The post holder must comply with relevant legal and financial policies and procedures and be aware of their responsibilities in terms of the legal requirements of their post.
Person Specification
Qualifications / Training
Essential
34. Minimum of 4 GCSEs at grades A* - D (incl. English and Maths) or NVQ level 1 in a relevant subject area.
Desirable:
35. NVQ level 2 in a relevant subject area.
36. Basic IT qualification.
37. Customer service or administration training.
Experience / Knowledge
Essential
38. Experience of working in an administrative or customer service environment (including voluntary or part-time work).
39. Basic knowledge of Microsoft Office (Word, Excel, Outlook).
40. Experience of dealing with enquiries.
Desirable
41. Experience of supporting events or administrative processes.
42. Experience of working with confidential information.
Skills/Abilities
Essential
43. Good organisational skills with ability to follow instructions.
44. Clear written and verbal communication skills.
45. Ability to work as part of a team.
46. Attention to detail when completing routine tasks.
47. Ability to follow procedures and ask for guidance when needed.
Desirable
48. Basic ability to work with simple data or lists.
49. A full driving license to drive University vehicles to transport equipment during events.
Other
Essential
50. The ability to speak Welsh confidently to carry out certain tasks is essential for this post (e.g speaking to staff and students, answering phone calls, dealing with urgent enquiries in Welsh).
51. Willingness to work evenings and weekends as required.
General
We are a member of Advance HE's Athena SWAN Gender Equality charter and hold a Silver award in recognition of our commitment to and progress towards gender equality within the University's policies, practices, and culture. We are proud to be a Disability Confident employer.
All members of staff have a duty to ensure their actions are in line with the overall environmental aims of the University and minimise their environmental impact.
All offers are made subject to proof of eligibility to work in the UK and receipt of satisfactory references.