Are you an animal lover looking for an exciting opportunity in customer service? located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!
Location: Lakeside, North Harbour, Portsmouth
Start Date: th June4
About the role
We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.
Role responsibilities
* Answering customer calls and queries
* Manage the customer through the lifecycle of their insurance policy
* Dealing with customer renewals and new business calls
* Have an energetic approach and build rapport with customers
* Contacting and dealing with customers via telephone and email
* General admin
* Liaising with veterinary practices, breeders and policyholders
* Collating and posting of documents
About you
* Previous customer service experience - retail and hospitality experience is also welcome
* Happy dealing with customers via the telephone
* Hard working and personable
Benefits :
* Collaborative and fast-paced work environment
* Competitive salary progression scheme
* days annual leave plus Bank Holidays, with the option to purchase an additional three days
* Health Cash Plan
* Onsite free car parking & free shuttle bus from central Portsmouth locations to the office
* Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays
* Employee discount and cashback scheme for shopping, dining, travel, and more
* Life Assurance (4x annual salary)
* Structured learning and development pathway
* Employee referral program
Hours Full Time .5 hours per week on a 3-week rotational shift pattern :
* Week 1 : Monday to Friday 8am-4pm
* Week 2 : Monday to Friday 9am-5 : pm with a half-day on Saturday with a day off in the week in lieu
* Week 3 : Monday to Friday pm-8pm
* Please note – no holiday can be taken within the first 6 weeks of training
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