Customer Care Coordinator required in Poole!! Excellent salary and quick progression opportunities plus bonus! My client is offering you an exciting chance to join their dynamic team and play a vital part in creating an outstanding experience for their homeowners. This is a hands-on position where no two days are ever the same – you’ll be organising, problem-solving and building great relationships with homeowners, colleagues and contractors. If you’re a natural multi-tasker who loves a challenge, this could be the perfect next step in your career! Key Responsibilities * Manage and resolve defects for occupied homes within our developments, ensuring homeowners receive the highest standard of service at every stage. * Schedule and coordinate appointments with the Maintenance Manager and subcontract trades, ensuring works are booked promptly and completed efficiently. * Build and maintain strong, proactive relationships with homeowners, clients and contractors to support smooth communication and effective issue resolution. * Obtain quotations, raise purchase orders and ensure all recoverable costs are charged back to the relevant contractors. * Accurately update and maintain daily defect and snagging records using our defect management system, Snag R (training provided). * Provide general administrative support, including ad-hoc tasks such as emergency key drop-offs – being a flexible and ...