Our client, a well-established multi-franchised dealership located in Treforset, is seeking an experienced Vehicle Service Advisor to join their professional team.
This Vehicle Service Advisor position offers an excellent opportunity for driven individuals looking to develop their career within a reputable automotive business. The successful Service Advisor will be responsible for delivering exceptional customer service, managing service bookings, and ensuring customer satisfaction throughout their visit.
Benefits:
Competitive starting salary up to £29,750 per annum
Uncapped monthly bonus potential of £500-£1,000, linked to performance
£30 gift voucher from the brand for each service plan sold
No weekend work; hours Monday to Friday, 7:00am to 6:00pm shifts
Overtime paid at time and a half
22 days annual holiday entitlement plus bank holidays, increasing to 25 days after 3 years
Ongoing manufacturer-approved training and development
Staff discount schemes and benefits for friends and family
Company pension scheme
Excellent long-term career prospects within a reputable local business operating for over 60 yearsDuties as a Service Advisor:
Welcoming customers into the Service Department and providing a proactive service experience
Liaising with the workshop team to update customers on vehicle repair and service progress
Managing service bookings and scheduling repairs or maintenance work
Upselling additional products and services where appropriate
Advising customers on vehicle maintenance and repair options
Ensuring high levels of customer satisfaction through excellent communication and organisational skills
Maintaining accurate records using DMS systems, preferably Pinewood Pinnacle, and Microsoft Office
Chasing work in progress to ensure timely completion of jobs
Managing courtesy vehicle arrangements when necessaryRequirements:
Recent or current experience as a Service Advisor or in a similar customer-facing automotive role
UK driving licence with minimal points
Strong communication and organisational skills
Knowledge of Microsoft Office and DMS systems (experience with Pinewood Pinnacle is advantageous)
Exceptional customer service skills and the ability to upsell effectively
Willingness to work Monday to Friday within the hours of 7:00am to 6:00pm
Additional experience in a customer service role outside the motor trade will be considered with the right attitude and licensingContact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Treforset and Rhondda Cynon Taf, today to discover more about this fantastic Service Advisor vacancy.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,500 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs